Sales Customer

Mark Brown

*** * **** ****** **********@*****.*** Cell: 602-***-****

Gilbert, AZ 85234

Dedicated professional with 10+ years of experience with

shipping and receiving transactions in a fast paced

environment. Strong interpersonal skills and professional

demeanor.

Areas of Expertise

Knowledgeable of US APO Operates high lift/scissors Fed EX and UPS

International Parcel Post lift UPS World Ship

Outlook and Oracle Certified Fork lift operator software

Fed EX on line

software

Professional Experience

Shipping Specialist

FedEx Office

Proven Ability to handle all shipping transactions in a high paced retail

environment.

. Assisted customers with all packing and shipping needs.

. Maintained packing material inventory and ordered supplies

. Processed shipments through FPOS system

. Supported sales team by fostering customer relationships

. Cash drawer experience.

Senior Shipping and Receiving Specialist 2001 to April 2009

DH Instruments a Fluke Company

Proven ability to coordinate shipping and receiving transactions with

appropriate individuals and or departments.

. Managed hundreds necessary records and files of transactions for

all in coming and out going inventory/shipping.

. Answered incoming phone inquiries from customers, researched

packages and providing tracking information and on the spot

. Instruct and prepare merchandise for shipment, responsible for

assigned packaging material inventory and verify accuracy of

shipments against bills or invoices.

. Provided coaching and mentorship to entry level staff by providing

on the job training, work direction, organizational structure,

internal and external contacts and culture within the workplace.

. Supported sales team by providing recommendations on cost

effective and best mode of shipping packages in an effort to meet

client deadlines.

. Arranged stock to best advantage for efficiency and accessibility.

. Effectively met internal and external customer needs by fostering

customer relationships and taking responsibility for customer

satisfaction and loyalty.

Senior Shipping and Receiving Specialist

1991-2001

ROI Company

. Received US and International shipments from Fed Ex and UPS.

. Verified accuracy of shipments and routed product to inventory

departments

. Sorted and distributed all incoming mail for the organization.

. Labeled frames with appropriate stock and SKU numbers.

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