Customer Service Quality Assurance

BRANDON RODNEY

*** ******* ***

Brooklyn, NY

New York 11208

Tel. 1-347-***-****

**************@*****.***

OBJECTIVE A challenging position in an area where I can use my

experience, communication and leadership skills to

enhance team performance through hard work and

dedication while also increasing my knowledge and

experience in the world of work

EDUCATION Grambling State University, Grambling Louisiana

BSc:. Computer Information Systems and Marketing

Major GPA: 4.0 Cumulative GPA: 3.63

Dominica State College, Dominica, WI

. A.S. Electronics Engineering

&Telecommunications

Technology

. A.S. Refrigeration and Air conditioning

SKILLS Computer repairs and maintenance, Microsoft Power

Point, Microsoft Word, Microsoft Excel,

Microsoft Access, Microsoft Outlook, Database

Management, C,C++, Java, Visual Basic.

EXPERIENCE

June 2010- Present Rent-A-Center

CSR,Acct,Delivery,Collections

June 2009- Nov 2009 DirecTV (Multiband USA)

Installations Technician

Installed satellite dishes, receivers and related

work related to the installation of satellite TV.

June 2008 - Aug 2008 Grambling State University High Ability

Program

Teacher Assistant/Tutor/Counselor

Supervise High School Student who lived on campus

Worked as Assistant to the English professor and

tutored students

Organized recreational activities for students

June 2006 - Aug 2006 Stop & Work Construction - Brooklyn, NY

Projects Supervisor

Daily overall supervision of construction Projects to

ensure work was done to meet required standards.

Liaised with electricians, plumbers and other

contractor to co-ordinate works.

Sept 2004-Dec 2005 Cable and wireless Dominica Ltd

Quality Assurance/Technician/Administration and

Operations Assistant

Telephone, fax and modem installation and trouble

shooting

June 2004-Sept 2004 Orange Dominica Ltd.

Customer Service Representative.

Trained to interact with customers and be more

customer-friendly.

Activated cellular phones on the company's network

Did end of day stock and cash accounts

HONORS & ACTIVITIES President's List

Beta Gamma Sigma Honor Society

Association of Information Technology Professionals

International Students Organization (GSU)

National Association for Black Accountants (NABA)

REFERENCES Available upon request

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