Customer Service Sales

*** **** ******* 205-***-**** Home

Place 205-***-**** Cell

Alabaster, AL kellymarcus@hotmail

***** .***

Marcus A. Kelly

Objective: To obtain an entry to mid-level position in the area of finance or

business administration

Work

Experience:

06/2010 - Present Wells Fargo & Co.

Alabaster, AL

Customer Sales and Service Representative

* Identify and address customers financial needs through products

offered in the branch

* Open checking accounts, savings, money markets, time deposits,

IRA's and credit cards for bank clients

* Perform maintenance service and resolve customer issues on

products and services offered by the bank

* Refer banking products such as mortgages, insurance, and

investments to correct line of business

* Seek opportunities for additional products and services through

cross-selling and profiling customers

* Schedule and organize onsite presentations for employers and

colleges to promote banking products

* Exceeded monthly sales goals for the branch and ranked top CSSR

in Birmingham South Region

* Assist in coaching and training tellers to profile and asses

customers financial needs to increase sales

* Assist in stage directing the branch in the absence of the branch

manager or service manger

Contact Number: 1-800-***-****

12/2009 - 06/2010 Wells Fargo & Co.

Alabaster, AL

Teller

* Greet customers and verify customer account to entitlement of

funds

* Verify the accuracy of identification presented before handling

the transaction

* Process deposits, loan payments, disperses funds, cashier checks,

and money orders.

* Balance cash drawer and reconcile any discrepancies.

* Process commercial night deposits and express box before cutover.

* Provide excellent customer service along with quality referral

bank products

* Exceeded monthly sales and product goals established by the

branch.

* Contacted reliable business and commercial customers for

potential sales from employee's

* Traveled outside the branch to establish checking accounts for

commercial clients employee's

Contact Number: 866-***-****

09/2008-10/2009 Jefferson County Assisted Housing Corp.

Birmingham, AL

Section 8 CA-Program Specialist

* Mail reminder letters to section 8 property owners to renew their

contract and adjust rents

* Contact owners of section 8 properties about options they are

eligible for under HUD guidelines

* Record all contacts with property owners and HUD officials on a

communication log database

* Daily maintain and update a portfolio with over 100 section 8

properties on Microsoft Excel

* Analyze and interpret HUD policies and regulations related to all

section 8 properties

* Scan in all incoming documents from owners & HUD officials to the

companies database

* Use formulas on MS Excel to calculate the owner's new section 8

rents and utility allowance

* Analyze and calculate the average utility bill of tenants to set

the new yearly utility allowance

* Analyze and review financial statements from owners requesting a

budget based rent increase

* Analyze and review rent comparability studies from owners to

adjust rents based on the market

Contact Number: 205-***-****

02/2008-09/2008 BBVA Compass Bank

Birmingham, AL

Foreclosure Specialist

* Provide customer service to clients for payment plans and short

sales to avoid foreclosure

* Mail demand letters to past due clients for real estate and home

equity lines of credit.

* Daily maintain and update a portfolio with over 60 properties on

Microsoft Excel

* Order and review appraisals, property reports and credit reports

for clients in foreclosure

* Verify invoices for proper payments of vendors used by the bank

* Verify all legal forms on loans and lines of credit for correct

documentation and accuracy

* Order payoffs from first mortgages if the bank holds the 2nd lien

on a property

* Thoroughly analyze property reports for any tax liens or

judgments

* Review banks equity on property to decide to either foreclose or

charge off

* Fax and mail legal documents to customers, attorneys, and other

departments in the bank

* Quote payoffs and bid-price for the attorney before foreclosure

sale date

* Mail correspondence letters to Fannie Mae releasing deeds after

foreclosure sales

Contact Number: 866-***-****

02/2007-02/2008 BBVA Compass Bank

Birmingham, AL

Collection Representative II /Small Business Loans

* Contact small businesses about past due loans from 90-120 days

past due

* Process payments over the phone and offset checking accounts that

are past due

* Set up payment arrangements and extensions for businesses

experiencing hardship

* Perform various skip tracing methods on seriously delinquent

accounts

* Contact loan officers within the bank for contact information on

loans that are delinquent

* Process loan research request on any payments that are not posted

* Fax legal documents to customers and other departments in the

bank

* Submit monetary forms requesting credits and waivers on business

accounts

* Correct monetary errors and make adjustments on business

accounts.

* Assist co-workers as a certified collector in resolving disputes

with business clients

Contact Number: 866-***-****

03/2005-02/2007 OSI Collection Services Inc.

Montgomery, AL

Account Representative

* Provide customer service and contact customers about past due

balances

* Set-up payment arrangements & process payments over the phone by

credit card or check

* Effectively use negotiation techniques when dealing with irate

calls

* Analyze accounts that have multiple NSF checks for disconnection

of service

* Assist trainers in preparing newly associates in their job task

* Assist trainers in evaluating newly associates on their

performance

Contact Number: 334-***-****

Education:

Alabama State University: B.S. Degree in Business Administration in

Finance 07/2006

Skills:

References: MS Word, Excel, PowerPoint, & Outlook: Typing 40 WPM: Basic

knowledge of GAAP

Available upon request

Contact this candidate