Human Resources Management

CRYSTAL L. WILLIAMS

* **** Valley Farms Rd. Indianapolis, IN 46214* 317-***-***** Alternate: 317-***-**** *

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HUMAN RESOURCES GENERALIST

• Extensive background in HR generalist affairs, including experience in employee recruitment and retention, staff

development, mediation, conflict resolution, benefits and compensation, HR records management, HR policies

development and legal compliance.

• Demonstrated success in negotiating win-win compromises, developing teambuilding programs, and writing

personnel manuals, corporate policies, job descriptions and management reports.

HR SKILLS

• HR Department Startup • Orientation & On-Boarding

• Staff Recruitment & Retention

• Employment Law • HRIS Technologies

• Employee Relations

• FMLA/ADA/EEO/WC • Training & Development

• Benefits Administration

• Compensation Analysis • Performance Management

• HR Program/Project Management

• HR Policies & Procedures • Organizational Development

PROFESSIONAL EXPERIENCE

International Automotive Components, Greencastle, IN (April 2007- April 2009)

Human Resources Generalist

Worked with senior management to create HR policies and procedures; recruit employees; create group benefits databases; and develop

orientation, training and incentive programs. Manage leave-of-absence programs and personnel records; administer benefits enrollment

and programs; administer HR budget; and handle HR generalist workplace issues.

Key Results:

• Structured and implemented programs and policies in the areas of training, compensation structures, benefits

packages, incentives and new-employee orientation.

• Fostered a teamwork/open-door environment conducive to positive dialogue across the organization. Personal

efforts were cited as the driving force behind facility’s employee-retention rate of 89% within an industry where high

turnover is the norm.

• Negotiated approximately salary offers and sign-on bonuses/relocation packages annually at both the exempt and

nonexempt level.

• Brought workers' compensation program into full compliance. Instituted preferred providers list and trained

managers and associates on procedures to follow in case of injury.

• Reduced benefits costs by 15% annually through meticulous recordkeeping and ensuring that company did not pay

for benefits for which employees were ineligible.

• Wrote employee manual covering issues including disciplinary procedures, code of conduct, FMLA policy and

benefits information.

• Direct distribution of benefits: STD, LTD, STD, FMLA, COBRA, LOA, etc . Co-chaired annual flex-enrollment

meetings, resolved conflicts between employees and insurance carriers, coordinated health fairs to promote employee

wellness and performed exit interviews.

• Revised job descriptions. "Shadowed" and interviewed employees to construct an accurate picture of the duties and

skills required for each position.

Kelly Services - Multiple positions including Eli Lilly, Indianapolis, IN (intermittent 2004-2007)

Human Resources Recruiting Assistant

Key Results:

• Responsible for recruiting pharmaceutical sales representatives in fifty states. Responsible for all phases of

professional level and selection process, interviewing, coordinating job offers, and sourcing.

• Screened candidates who were eligible and met the minimum requirements for specific jobs. Informed and

recorded reasons for rejection of employment.

• . Used PeopleClick HRIS to track qualified applicants. Managed filing, labeling, audit reports, data entry and

integrity

International Truck & Engine (Navistar), Indianapolis, IN (January 2004- November 2005

Human Resources Generalist

Key Results:

• Reduced controllable absenteeism from 8.5% to an outstanding 1.5%, by critiquing existing Absenteeism Policy.

• Manage unemployment claims, inquiries, and concerns. Attended hearings both via phone/Internet. Manage decisions to pay

or contest unemployment claims. Cost savings for IAC 45%.

• Devised creative and cost-effective incentive and morale-boosting programs (including special events and a tiered awards

structure) that increased employee satisfaction and productivity.

• Reworked new-hire orientation program to include HR information and company resources.

• Saved company thousands of dollars every month by reducing reliance on employment agencies. Brought the majority of

formerly outsourced recruiting functions in-house to reduce cost by 65%.

• Direct distribution of benefits: STD, LTD, STD, FMLA, COBRA, LOA, etc . Co-chaired annual flex-enrollment meetings,

resolved conflicts between employees and insurance carriers, coordinated health fairs to promote employee wellness and

performed exit interviews.

• Revised job descriptions. "Shadowed" and interviewed employees to construct an accurate picture of the duties and skills

required for each position.

• Built lasting relationship between union and management teams.

Robert Half/Office Team, Indianapolis, IN (June 2002- January 2004

Human Resources Administrator/Data Entry Clerk (while completing undergraduate studies)

Key Results:

• Responsible for recruitment process and filling temp-to-hire positions.

• Cost effectively reduced recruitment costs and adjusted budget by 81%

• Prepared new hired paperwork, including background/ reference checks, and offer letters

• Managed direct distribution of benefits

• Posted job openings to intranet and other network sources

• Weekly meetings with managers and temporary associates to maintain efficient work operations

• Managed HRIS and payroll systems

• Provided continued customer services while completing other duties assigned.

EDUCATION & CERTIFICATIONS

PURDUE UNIVERSITY – Indianapolis, IN

Bachelor of Science (BS) Organizational Leadership & Supervision, 2002

UNIVERSITY OF PHOENIX – On-Line Education

Master of Business Administration (MBA) Human Resources Management, 2007

PURDUE UNIVERSITY

Human Resources of Management Certificate 2002

Affiliations and Computer Skills:

• Member, SHRM (Society of Human Resource Mgmt) & HRACI (HR Assoc. of Central Indiana)

• Member, NBMBAA (National Black Master of Business Administration Association)

• Volunteer, Big Brothers Big Sisters of Greater Indianapolis & Girls Inc. of Indianapolis

• HRIS applications (SAP, PeopleSoft Enterprise Human Resources, ADP, QAD, Kronos, iRecruiter, EV-2)

• Proficient in Microsoft Office Suite, Microsoft Works, Windows-based applications

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