Customer Service Analyst
Resume:
MARK POLKOWSKI
Middletown, CT 06457
SUMMARY OF QUALIFICATIONS
. Background encompasses progressive and successful experience in
both consumer lending and consumer/commercial accounts receivable.
. Capable of definitive decision-making and management of multi-
million dollar receivable portfolios.
. Persistent problem-solver; excellent follow-up and organizational
skills.
. Ability to take projects from initial concept through to
completion.
. Excellent communication, interpersonal, and customer service
skills.
WORK EXPERIENCE
Contractor/Temporary, Farmington, CT,
04/07 - Present
Consultant Various Staffing Agencies
Cartus Mobility - Accounting Analyst 4/07 - 5/07, Apria Healthcare -
Collection Researcher 8/07 - 8/07, Verizon Wireless - Cell Line Contract
Processor 9/07 - 10/07, Fiserv, Inc. - Accounting Specialist 7/08 - 01/09,
Bank of America - Mortgage Processor 4/09 - 5/09, Northeast Utilities
Service Co. - Dispatch Cancellation Rep. 06/10.
American Eagle Federal Credit Union, East Hartford, CT
05/06 - 07/06 Credit/Collection Analyst
Managed a $150 million dollar receivable portfolio of home
equity mortgages, home equity lines of credit, auto and consumer loans
including Visa credit card portfolio. Performed collection calls on the
entire portfolio 30-180 days in default, skip tracing, repossession of
collateral, revocation of Visa credit lines, and submission for bad debt
write off, right of offset on share and draft accounts. Utilized a MS
Windows and Visa Link based systems.
Contractor/Temporary, Hartford, CT
05/04 - 04/06 Consultant Various Staffing
Agencies UTC - Otis Elevator
Corporation - Accounting Analyst 5/04, Northeast Utilities - Tracer
Services - Field Representative-meter reader and shut off-collector 10/04,
4/05 - 6/05, Bank of America Corporation - Client Global Services -
Incoming work-flow coordinator corporate internet banking 6/05 - 11/05,
State of Ct. Office of The Treasurer Unclaimed Property Div. Accounting
Analyst 1/06 - 4/06.
Theo Finance Corporation, Middlefield, CT 06/03 - 10/03
Credit/Collection Analyst
Managed a $3.5 million receivable portfolio outsourced for Perkin Elmer
Corporation. Performed business to business commercial accounts receivable
calls that were 60-120+ days sales outstanding to corporate customers A/P
departments and end users utilizing I-Factor Theo Link based system and MS
Excel. Obtained and compiled invoice documents and forwarded via fax to
clients customers resulting in fewer bad debts and improved cash flow to
client.
Nursefinders, Inc., Hartford, CT 10/00 - 02/02
Staffing Manager
Managed staffing of three offices in Connecticut. Hired, placed, and
retained CNA's, LPN's, and RN's, processed weekly payroll. Solicited new
business from nursing homes and hospitals. Used MS Windows based system.
Schuco Homecraft USA L.P., Division of Schuco Int'l, Newington, CT 07/99 -
02/00
Consumer Credit Analyst/Coordinator
Arranged third party financing of products and services through finance
companies, banks, and mortgage brokers for consumers. Compiled documents
for presentation to financing sources for approval and communicated with
underwriters. Administered and coordinated month to date status reports by
zone offices in the Mid-west.
Avco/Citifinancial, Member of Citigroup, Cromwell, CT 11/97 - 06/99
Credit Analyst/Underwriter
Administered a $25 million dollar consumer loan and mortgage receivable
portfolio of six branch offices. Collected 30-120 day defaulted consumer
loan contracts and solicited existing customers to up sell to new loans or
equity mortgages. Underwrote loan credits that qualified under a scoring
matrix utilizing a MS Windows approval based system.
The Money Store Automotive Finance, Inc., Wallingford, CT 07/97 - 11/97
Credit Buyer/Underwriter
Processed applications from 180 indirect retail Connecticut automobile
dealers for sub-prime auto credits. Performed credit analysis on
submissions using an online PC system based on a tiered finance program.
Granted credit that qualified under scoring criteria. Conducted collection
in branch on defaulted loans.
Webster Bank, Cheshire, CT 02/95 - 07/97
Credit/Collection Analyst
Administered a $60 million dollar receivable portfolio of conventional and
government guaranteed mortgages, equity lines of credit, and installment
loans. Performed collections on a Miser and MS Windows based system. Also
performed loan workouts for loans in default, including repossessions on a
sub-prime auto loan portfolio acquired in a merger. Conducted recovery
functions on bad debt write off accounts, posted payments, and produced
monthly reports.
Options Corporate Temporary Services, Inc., Hartford, CT 04/93 - 12/94
Underwriter/Consultant
Assigned to Fleet Bank, N.A., Corporate Consumer Originations, Credit Card
Operations, utilizing an Automated Credit Approval Processing System
(A.C.A.P.S.). Analyzed and granted credits that qualified under a scoring
matrix.
EDUCATION
Tunxis Community College, Farmington, CT
A.S., Business Administration 1981
Certificate - Principles and Practices of Real Estate
1985
Certificate - Banking, New England Banking Institute
1994
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