Project Manager Management

ILAN PILLAI, PMP

**********@*****.*** Cell: 480-***-****

MANAGEMENT CONSULTANT

SUMMARY

Dynamic and Results-driven Business professional with over 11 years of

experience in program management, strategy and business analysis in

Financial Services, Healthcare, Corporate Real Estate, Banking and Mortgage

industries. A visionary and a critical thinker, Pro-active not reactive, a

consummate team builder, inquisitive by nature and a sharp troubleshooter

interested in a position where he can identify, prioritize and solve

complex business problems of an organization.

SELECTED ACCOMPLISHMENTS

> Proven ability in building productive relationships with executive

management and key decision makers.

> Extensive program management experience leading diversified teams in

assessing business value chain, using process analysis to identify

issues, opportunities, needs and solutions.

> Demonstrated ability in using pragmatic knowledge to provide solutions

under extreme time constraints.

> Proven abilities leading requirements gathering sessions, business

process modeling, use case development, and functional design creation

within a software development life cycle (SDLC) project using structured

methodologies.

> Experience using strategic and creative thinking to develop innovative,

high impact and practical solutions.

> Wide-ranging experience using different tools, concepts and techniques on

business process reengineering/ improvement, business transformation

management, business strategy articulation and implementation projects.

KEY SKILLS

General Management

Leadership Team Management Business Development

Sales, Distribution Prioritization, RFP, SLA Strategic Planning

&Marketing

Business Process International Exposure Conflict Resolution

Management Vendor Management Offshore Development

Business Acumen, BPO Model

Project Management/Business Analysis

Use Cases, Test Cases Business Process JAD/RAD Sessions

Analysis

Risk Planning & Wireframes/Storyboards Test Planning, UAT, SOA

Management Cost Estimation, Status Reports, Issue

Stakeholder Analysis Budgeting tracking

Information Technology

MS Office, MS Visio Rational XDE, Clearcase JD Edwards Enterprise

One

GL Inquiry, Crystal Stellent, Pega PRPC Business Intelligence,

Reports ETL

UML, Toad, SQL RUP/AGILE/SCRUM CRM, Oracle, SAP

EDI, XML Mercury Test Director Clarity (Niku),

IWMS, BIGe, REIT Documentum Dreamweaver

MS Sharepoint

DREAMWEAVER Top of Form

SUMMARY OF EXPERIENCE

Cognizant Technology Solutions-RBC Capital Markets

05/2009-Present

Program Manager

. Managed multiple projects at both new development and enhancement

levels within Capital Markets group i.e. Wealth Management, Municipal

Finance, Syndicate operations and Debt Capital Markets ranging from

40K budget to $2 million.

. Project Coordination and Team Management across various geographical

locations. (Toronto, London & New York)

. Develop benefit score cards, Project prioritization, Presentation to

Senior Executives.

. Facilitate business requirements analysis, and design solutions to

improve existing business process using Pega PRPC by interacting with

the business and technical team.

. Identify new opportunities for improving existing business processes

within various product category groups of RBC's Capital Markets

division using Pega PRPC as the BPM tool.

Cambridge Solutions-Business Integration Group (Corporate Real Estate),

Tempe, AZ

Project Manager

09/2007- 05/2009

. Managed $ 3 million product development engagement (IWMS -Integrated

Work Management System) consisting of four modules (Work Management,

Lease Management, Project Tracking, Space & Occupancy modules)

. Identify and manage Project risks, mitigate strategies, facilitate

rigorous change management.

. Use easy to understand methods to explain complex technical concepts

to non-technical process owners.

. Implemented complex accounting reports required by Financial Accountings

Standards Board like FASB 13, FSAS 143, and FIN 47.

. Elicit and document business process requirements for all the modules.

. Designed new process flow charts and swim lane diagrams for each module

of IWMS.

. Serve as a business intelligence/analytics expert, defining enterprise

management reporting strategy, identifying key performance indicators

and designing metrics-based, dashboard-style reports.

. Conducated User Acceptance Testing and training at various stages of

the project lifecycle.

American Financial Realty Trust (Real Estate Investment Trust),

Philadelphia, PA

Project Manager

10/2006- 09/2007

. Manage new projects and administer various financial and business

systems used in the organization among various functional groups like

Project Management, Operations, and Finance.

. Implemented a Scanning and Imaging solution project along with the

infrastructure team to improve efficiency for AP and AR functional

groups by 20 %.

. Project planning, Business analysis, coordinating new implementations,

troubleshooting user issues, reporting, validation testing, and

service request/help desk ticket resolutions.

. Business Case development, ROI analysis, budget estimate and

monitoring, RFP, RFI

. Developed scope, time, cost, resource and quality requirements using

WBS & Earned value management

. Analyze problems and recommend creative solutions; identify issues and

communicate effectively with different teams.

. Manage third party vendors for system upgrades and troubleshooting.

Created RFP's and SLA's

. Ad-Hoc Reports using GL Inquiry and Crystal Reports for different

functions in the organization.

Standard and Poor's, Structured Finance, New York City, NY

(Satyam Computer Services Ltd.)

Lead Business Analyst/Project Manager

10/2005- 05/2006

. Led the business requirement gathering sessions, and managed the T&M

Ratings process management application development project, integrated

with Documentum, Clarity and other legacy systems.

. Designed solutions to manage huge number of documents involved in the

ratings process implementing features like easy to use folder

structure, check-in and check-out capabilities, and search

functionality to retrieve documents from the repository etc.

. Manage, maintain, and track the overall project plan and task

assignments

. Manage daily operational aspects of the project including scope,

budget and team performance.

. The application was designed and developed to rate CDO deals i.e.

Structured ABS (Asset Backed Securities) and Structured MBS (Mortgage

Backed Securities). The following features were incorporated:-

o Ability for business users to model/rate deals without any

programming knowledge.

o Dynamic, user-defined rules to determine Ratings, Recovery rates

and Principal balance

o The different risk classes or tranches in the CDOs were assigned

automatically based on various complex business rules

Merrill Lynch, MLIM (Investment Management), Princeton, NJ

Business Analyst (Contract Position)

05/2005- 10/2005

. AMOS or A Middle Office System was a replacement of all functionality

currently being performed by MLIM's middle Office Strategic Platform

(MOSP).

. Project Coordination, Project Plan updates and issue tracking and

resolution

. It involved establishing and maintaining interfaces with all of the

external destinations currently supported by MOSP, which includes

accounting agents, settlement agents, transfer agents,

matching/processing utilities, and other interested parties.

. Conducted data mining and mapping analysis between the source and

destination involved in the Middle office operations.

. Understanding SWIFT messaging standards that could be used for SSI

(Standard Settlement Instructions).

McKesson Specialty, Reimbursement Operations, Scottsdale, AZ

Business Analyst (Contract position)

08/2004- 05/2005

. Worked on ROAR (Reimbursement operations Assessment Re-Engineering) a

Call Center application, which was about enhancing the existing system

used for reimbursement operations in the company. The reimbursement

operation includes services like Insurance Verification, Alternate

Funding, Denied claims assistance etc. provided by the company using

Oracle forms. The project was to transform the existing system to web

based application based on SOA concepts.

. Gathered requirements during inception phase, documented and delivered

functional specification documents, and assisted architecture analysis

and design using UML and Rational XDE tools.

. Enterprise Content Management tool Documentum was used to manage the

online training manuals, help documents and all other documents

gathered during the entire process lifecycle.

Burmah Castrol

07/1999-

08/2001

Sr. Product Executive/Sr. Sales Executive

. Managed projects at clients end for different Product groups at both

local and national level

. Increased revenue for coatings product group by 20% in the first year

. Provided technical consulting to clients throughout the country

. Managed day to day sales activities at the branch level.

EDUCATION & CERTIFICATIONS

MBA with concentration in Finance, Texas A&M University, Texas

B.S. in Metallurgical Engineering (Honors), National Institute of

Technology, India

Oracle Imaging Process Management (Formerly Stellent IBPM)

Certifications

PMP- Project Management Professional (PMI certified)

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