Administrative Assistant Customer Service

Lesley Pedersen

________________________________________________________________________

**** *** ******* . ******, ** 78723 . 281-***-**** .

**************@**********.***

Qualifications Summary

Administrative support professional; with experience working in fast-paced

environments demanding strong organizational, technical and interpersonal

skills. Trustworthy, ethical and discreet, committed to superior customer

service. Confident and poised in interactions with individuals at all

levels. Strengths include:

. Customer Service & Relations

. Executive Support

. Multi-line Telephone Reception

. MS Office Applications

. Travel Arrangements

. Problem Solving

Experience Highlights

Customer Service & Reception

. Answer multi-line telephone system and screen calls accordingly.

. Open, sort and distribute incoming correspondence, including faxes

and email.

. Greet visitors and prepare conference rooms for meetings.

. Perform general office duties such as ordering supplies and

maintaining records management systems.

Administrative Support

. Manage and maintain executives' schedules.

. Manage details of multi-party conference calls, in-house and off-

site meetings and luncheons, travel arrangements, calendars,

itineraries, agendas and preparation of expense reports.

. Budget and plan firm parties and events.

. File and retrieve corporate documents, records, and reports.

Accomplishments

. Appointed to lead and train staff.

. Voted employee of the month.

Employment History

Administrative Assistant - TR Moore & Company (2005 - 2009)

Personal/Administrative Assistant - Upstage Center (2003 - 2005)

Administrative Assistant - Adley & Associates (2002 - 2003)

Receptionist/Sales Assistant - USA Auto 2001 (2001 - 2002)

Receptionist/Personal Assistant - The Robinson Company (1996 - 1998)

Administrative Assistant - Pace Concerts (1992 - 1994)

Receptionist/Cashier - Drum, Keyboard, Guitar Shop (1989 - 1994)

Education

Associate of Arts degree - The Art Institute of Houston

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