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Customer Service Manager

Location:
Carlsbad, CA, 92010
Posted:
October 18, 2010

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Resume:

Allison L. Balthazor

**** ******** **.

abi71t@r.postjobfree.com

Carlsbad, CA 92010

408-***-****

OBJECTIVE

Seeking position with a veterinary practice using my academic knowledge and

job experience.

Education

Bachelor of Animal Science (with specialization in Equine Science) degree

completed at California State Polytechnical University, Pomona. Graduated

March 2010.

COURSES

Advertising and Marketing Animal Reproduction Equine Training

Animal Behavior Animal Nutrition Graphic Design

Animal Biotechnology Animal Science: Domestics & Principles of

Animal Breeding Exotics Management

Animal Diseases Animal Science: Farm Animals Pasture and Forage

Animal Genetics Systems

Animal Parasitology Equine Farrier Science Marine Biology

Animal Physiology Equine Nutrition Microsoft Office

Equine Reproduction

SKILLS AND CERTIFICATIONS

American Heart Association Healthcare Provider CPR and AED Certification

Proficient with Macs/PCs, Microsoft Office Applications and Photoshop

2008-2009 Zoologist of Cal Poly Member

HONORS

Kellogg Arabian Horse Center Scholarship for $500

Mack Kennington Animal Science Scholarship for $1,000

EXPERIENCE

San Diego Wild Animal Park, Flightline Staff

March 2010-July 2010

. Attentive to safety of zip-line guests when assisting them off of the

zip line and driving visitors to the top of the largest zip line in the

continental United States

. Provided excellent customer service to park visitors

. Work independently and with a team while multitasking to successfully

conduct zip-line tours and daily safety inspections

Chino Valley Equine Hospital, Extern

January 2009 -March 2009

. Identified medical supplies and retrieved specified item during exams

and surgery

. Entrusted with sanitation, packaging and autoclaving of sterile bandages

and equipment

. Weighed out ingredients for oral rehydration packets and restocked

medical supply carts

Los Angeles Zoo, Zoo Keeper Intern

January 2009-March 2009

. Assisted zookeepers in feeding, watering, cleaning enclosures and

behavior enrichment of bears, tigers, duikers, tapirs, zebras, chimps,

snow leopards and other exotic animals

. Effectively worked in a team environment, yet responsible to complete

tasks alone in presence of dangerous animals

. Completed zookeeper training course

Cal Poly Equine Research Center, Research Assistant

March 2008-June 2008, Sept-Nov 2008

. Participated in long term University research project from start to

finish

. Entrusted with recording research data, and recording data on emu

healthcare

. Entrusted with writing data collection, handling, training and care of

research emus, operation of treadmill

Trendsetter Performance Horses, Riding Instructor

March 2007-June 2008

. Taught and organized beginning and intermediate horseback riding English

and western lessons for children and adults

. Blanketed, exercised, groomed and performed supplement feeding and

healthcare of 25 horses in absence of supervision

. Worked in a fast paced, detail oriented environment

. Provided excellent customer service and promoted lessons

Orange County Zoo

March 2008-June 2008

. Prepared bear diets and sanitized mountain lion and bear holding areas

. Completed 36 hours of community service.

Poly Post, Staff Writer

September 2007-March

2008

. Interviewed officials, researched topics and wrote informative stories

for Cal Poly Pomona's school newspaper

Garrod Farms, Camp Counselor June 2006- Aug

2006

. Instructed 2 horseback riding lessons per day and guided trail rides

independently (taught western and english)

. Planned and organized camp activities for 12 camp children per

week, organized end of camp horse show

. Responsible for healthcare, grooming and feeding of horses

Garrod Farms, Closing Manager

Jan 2003- Sept 2005

. Responsible for general care of program horses and preparation of

lessons, and teaching trainees/volunteers

. Responsible for healthcare and feeding of 40 program horses in Fall and

Winter 80 in Spring and Summer

. Guided and taught adults, children and large groups of Girl Scouts and

YMCA children on trail rides

. Operated register and credit card machine and provided excellent

customer service



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