Customer Service Information Technology
Resume:
VERA REMENNIK
Evanston, IL ****1
*********@*******.***
TECHNICAL SKILLS
Network Operating Systems: LAN, WAN, NetWare, Windows NT, and UNIX
Programming Languages: C++, C, Cobol, Visual Basic 6.0, ASP,
HTML, MDX
Software: HomeStie4.0,SPSS
COMMUNICATION SKILLS
o Experience with customer service
o Work well in team environment
o Produced documentation and manuals for new software
WORK EXPERIENCE
Application Developer, Office of Institutional Planning and Research
(August 1999 to Present)
DePaul University
o Use VBA and SQL modify and maintain the application that monitors
faculty workload
o Train faculty and staff in using the data collection module.
o Produce analyses of instructional cost, overhead, and student
revenue.
o Develop and test code in Visual Basic 6.0 and MDX
o Run statistical analyses using SPSS
o Update department's web page using ASP and HTML
Intern, Information Technology Assistance Group (February 1999 to August
1999)
Chicago Board of Trade
o Assisted Information Technology group in conducting their regular
duties.
o Conducted testing on software that tracked employee's hours for human
resources department
o Troubleshoot software problems via phone and email
EDUCATION
B.S. 1999 DePaul University, Chicago, Illinois
Major: Information Systems
M.S 2009 DePaul University, Chicago, Illinois
Major: Business Information Technology
Certificates
2002 Information Management Group, Chicago,Illinois
Developing Microsoft Asp.Net Web Applications
2004 Information Management Group, Chicago,Illinois
Programming a Microsoft SQL Server 2000 Database
2009 Informatica, Chicago,Illinois
PowerCenter 8.x Level I developer
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