Customer Service Sales

Kimberlee Kenyon

**** *. ********. ( Springfield, MO 65807 ( Telephone 573-***-****

Summary

Recent graduate seeking opportunity to start career with a focus

in customer based positions where I will be able to maximize my

communication skills, attention to detail, and multi-tasking

abilities

Education

Missouri State: Springfield, MO May 2010

. Bachelor of Science degree in Psychology

- Minor - Business

Experience

Buffalo Wild Wings: Springfield, MO - ( 2008 - Present)

Waitress - May 2009 - Present

. Consistently exceeded customer expectations by providing quality

service, attention to detail with orders, and

high level of engagement.

. Helped maintain sanitation standards by routinely inspecting and

cleaning assigned areas

. Prepared itemized checks and other various payment arrangements

discretely and correctly.

. Ensured proper protocol was followed for guests consuming alcohol.

Hostess - 2008 - May 2009

. Helped create a warm atmosphere for guests despite the

stressful environment of quickly preparing tables and

disseminating proper workload to waitresses.

. Ensured proper supplies in stocked services areas.

Center for Student Engagement (Missouri Western State University) -

(2007-2008)

Office Assistant

. Effectively answered phones, used fax machines, copy machines, filed

appropriately, and demonstrated great customer

satisfaction.

. Respectively and responsibly dealt with confidential student

information such as ID numbers, Social Security numbers,

and class grades.

. Single handedly created an Excel document that inventoried all aspects

of

the office and used that information to create a

spreadsheet for future supply orders that is still in effect

to this day.

Hibbett Sports: St. Robert, MO - (2005-2008)

Sales Associate

. Helped increase sales and inventory control by putting higher

emphasis on situational awareness with trends and

seasonal changes.

. Professionally handled customer service issues dealing with

merchandise and payment/credit disputes.

. Helped customers locate merchandise that best suited their desired

look and financial budget.

Community Service

Caring Communities (40+ hours)

. Helped underprivileged middle school children find more

constructive activities to do after school to enrich their

learning.

. Assisted in all measures of field trips including: children

safety, situational awareness, proper behavior, and respect

of others.

. Helped children create a plan and understand the value of money,

future aspirations, and the importance of a higher

education.

. Helped children participate in events such as Kids Against

Hunger where they were able to help those less fortunate

than themselves.

. Helped children create a better self-image to improve self-

esteem and an overall satisfaction with themselves and the

people around them.

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