Customer Service Support

Erin Eileen Fabing

***** ***** ******** ****** ( Chicago, IL ( 60655 ( 773-***-****

E-mail: ***********@*****.***

OBJECTIVE

To obtain an administrative support position

EDUCATION

Northwestern College - Bridgeview, IL

Associate of Applied Science Degree Travel and Tourism with a minor in

Computer Applications, 2003

EMPLOYMENT EXPERIENCE

5/2007 - 12/2008 Bank of America (Formerly ABN AMRO LaSalle

Bank) Chicago, IL

GSTS Support Analyst

* Provided administrative support to administrators ranging from Officers

to Senior Vice Presidents of the Global Trust Services Department Escrow

Services and customer service support to clients

* Performed wire transfers and deposited checks ranging from five thousand

to one million dollars entering information into clients accounts using

the Global Plus System

* Disbursed money out to clients via check requests ranging from one

thousand to five hundred thousand dollars using Global Plus

* Responsible for consistent client contact for all correspondence and

support issues

* Edited and composed correspondence

* Closed out clients accounts by the end of each month and maintained the

closed account files

* Prepared boxes of closed account files to be shipped out to an offsite

storage warehouse

* Responsible for submitting payments for invoices via Invoice Express

* Sort, time stamped, and distributed incoming mail and faxes

* Prepared outgoing mail on a daily basis to be sent out by the end of

the work day

* Contacted maintenance department for service requests

* Delivered and picked up documents for administrators

* Reserved conference rooms for meetings

* Coordinated travel arrangements

* Answered and directed incoming telephone calls to appropriate

personnel while providing customer service support

9/2004 - 5/2007 ABN AMRO LaSalle Bank Chicago, IL

Trust Operations Support Specialist

. Provided administrative support to administrators ranging from

Officers to Senior Vice Presidents of various departments such as

Institutional Custody, Corporate Trust, and Wealth Management

* Set up and sent out files to administrators

* Maintained and updated the Trust File Tracking System Database

* Maintained and updated clients new accounts using Microsoft Excel

Spreadsheets

* Responsible for entering new client information for all new

accounts via Staffware

* Cross referenced documents from Global Plus account numbers to Omni

account numbers and filed the documents by numerical order

* Scanned, imaged, and uploaded documents into the Speedscan Document

Imaging Database

* Reviewed and processed Customer Identification Forms

* Generated past due file reports for new accounts opened up with no

account documentation

* Ordered and maintained office supplies

* Monitored fax and copy machines

* Responded to e-mails and correspondence in a timely manner

* Learned other functions and served as a back up to other teammates

job duties

* Answered and directed incoming telephone calls while providing

customer service support

2/2001 - 9/2004 ABN AMRO LaSalle Bank Chicago, IL

Micrographics Clerk

* Retrieved copies of requested checks in a timely manner using the

Kodak IMS Scanner

* Answered incoming telephone calls and answered customers requests

* Assisted in maintaining and filing microfilm cartridges in the file

room by numerical order

* Handled special projects as assigned

2/1998 - 12/2000 Carson Pirie Scott Evergreen Park, IL

Customer Service Associate

* Greeted customers

* Assisted customers with merchandise inquiries

* Answered incoming telephone calls and questions pertaining to

merchandise inquiries

* Operated and balanced cash register with amounts in excess of

$1000.00

* Posted credit card payments to customers accounts

* Conducted inventory checks

RELATED ABILITIES:

Microsoft Windows and XP

Microsoft Excel, Word, PowerPoint, and Outlook

Lotus Notes

Internet

Global Plus System

Sales Force

CTMI

Speedscan Imaging Database

Staffware

Invoice Express

Kodak IMS Scanner

Superior grammar, spelling, and communication skills

Team Player

References Available

Upon Request

Contact this candidate