Customer Service Management
Resume:
Seaside, CA ***** brandy_tedwards@yah
oo.com
Brandy Edwards
Qualificat
ion Accustomed to working unsupervised in a rapidly- paced
environment
Collaborate well with others to produce positive results
Organized and well focused in completing tasks
Enthusiastic and able to communicate well
Creative and easily adapted to changing situations
2006-Present Hyatt Regency Hotel Monterey, CA
Experience Banquet Server
Immense ability to read and follow Banquet Event Orders
and floor diagrams, and set up rooms according to the
event order
Exceptional customer service skills
Responsible for serving a section 30-40 people at a time
Leadership and the ability to work well with others
Attend to guests and provide outstanding guest service and
the outmost satisfaction with hospitality provided during
event
Worked 3-5 consecutive shifts in a day-10-12 hour shifts
1999-2005 Monterey Peninsula Country Club
Pebble Beach, CA
Dining Room Server
Consistently promoted customer service to members
Consistently work under pressure in high volume restaurant
Creatively sold daily food and drink specials in a Five
Star resort setting
Time management of delivering three course meals
Familiarize oneself with complete range of products and
merchandise them to guests
Established professional relationships with the MPCC
Members
Maintained cleanliness and organization in the restaurant
and kitchen areas
May 2005 California State Monterey Bay
Education Seaside, CA
Bachelor of Science, Liberal Arts
Minor in Child Development
Emphasis on Psychology, Child Development. Ethics, service
learning, and business management.
References Available upon request
Contact this candidate