Customer Service Quality Control

Libby Jo Bowling

Cell 404-***-****

*******@*******.***

EXPERIENCE

Metso Automation,Lithia Springs GA, (09/03 to 01\09)

* ********* *** ******* ******** of industrial and environmental valves and actuators.

7 Established and engineered working group of quality control procedures in metrology involving precise

caliper measuring equipment and tooling .

8 Trained employees to perform industry wide stress Testing procedures for highly finished and engineered

assemblies for porosity and strength .

9 Performed skilled techniques and highly trained operating procedures using pneumonic tools and tooling

equipment to include advanced hoists configurations .

10 Performed all scheduling,ordering and inventory control systems involved with monthly and quarterly

cycles counts .

11 Shipped and received all parts and equipment and maintained proper packaging, labeling and transport

methods for national and international freight standards

12 Provided training and leadership for all employees who worked on secured future project contracts .

13 Maintained a leadership role and won employee of the quarter three times for outstanding performance.

14 Recognized by company management for achieving the highest production and quality control systems

benchmarks in the industry.

15 Engineered a new state of the art procedure exceeding engineering cost requirements .on the leading

industry valve assembly measurement and tooling construction. This saved the company money and the

method was patented .

Polaroid, Fulton Industrial Blvd Atlanta,GA (01/00 to 03/03)

Technical Support Lead

16 Provided technical support to the service technicians group on the assembly of Polaroid digital camera

electronics.

17 Established southeastern regions service centers standard operation procedures for customer service reps

and service technicians who where documenting and providing support on the replacement of flash bulb

system and subcomponents detailed faulty in a 25,000 unit recall.

18 Trained others to perform testing and assembly on 364 different camera models .

19 Established district shipping and receiving department to handle the receivinof 10 different classes of

camera work order types and the repacking and shipping of warranty, recalled, refurbished serviced units.

20 Created a inventory system that provided accurate counting and reporting of all parts repairs time in

system status.

21 Deployed employee program that encouraged workers to accept a repair workers incentive program that

provided extra customer service to more than 13,000 cases a week. This workload was accomplished and

maintained for over four quarters consistently .The program provided bonus compensation to those involved

and satisfied upper managements requirements.

22 Worked as service technician who inspected all classes of camera faults and documented the appropriate

repair.

23 Provided customer service support and liaison to corporate accounts and received award for subject matter

expert The program pdf640 digital camera .

Engineered Electronics Industrial Access Blvd Douglasville, GA ( 8/97 to 3/98)

Electronics Technician

24 Drafted .Blueprints on individual electronic systems used in hospital environment.

25 Worked as service technician who inspected final construction of hospital call systems to inspect and

provide parts assembled complete list.

26 Stock and inventoried over 100 different electronics building materials diodes resisters’ logic circuits

micro controllers transistors capacitors.

27 Constructed wiring diagrams and wired arrays for use in larger projects .

28 Soldered diodes capacitors resistors wired arrays and micro controllers to circuit boards .

29 Tested power amplifiers and high voltage electronics used in terminal displays.

30 Worked as a production worker and consultant on designs of wiring configurations to meet prototype design

requirements..

31 Trained others on proper soldiering techniques and proper air ventilation.

32 Engineered electronic subsystems used in microwave transmitting and receiving circuits .

DBCI Industrial Access Blvd Douglasville, GA (8/95 TO 3/97)

Metal Fabrication Machine Operator

33 Machining of metal rivets Springs Screws and chain link.

34 Operated metal brake press and drill press/

35 Performed oiling and greasing of metal door manufacturing machines high friction parts.

36 Constructed interior frames of metal doors for further assembly .

37 Estimated and measured all metal components to be crafted and constructed in rolling metal doors .

38 Spot welded metal frames and rolling spring assemblies to hang completed door to site of operation .

39 Tested and engineered complete working prototypes before package and shipment.

40 Receive work orders and build sheets for production schedule creation.

41 Provided team leader assistance to foreign national un able to speak English and trouble with teamwork job

function.

42 Used rivet gun and other hand tools to construct one or more parts of the doors .

Robert Bosch Thornton rd Lithia Springs, GA (8/84 to 7/95)

Production Supervisor

43 Designed and managed production assembly and disassembly environment with workforce of 15 .

44 Trained and skilled 13 technicians to work as part of a disassembly line using pneumonic tools and

oscilloscopes .

45 Performed the disassembly of alternators in production line

46 Machined and constructed internal working parts of alternators in production line .

47 Supervised the work force of a assembly line disassembly line a machining shop . Supervised a Shipping

and receiving production line performing cleaning and separating of cores parts and packaging and

labeling of completed units for distribution.

48 Acted as human resources for employees not able to speak proper English.

49 Engineered hand tools that made production environment faster and more efficient.

50 Perfected the German art of the assembly and disassembly line of starters alternators and solenoid.

51 Received award for 10 yrs of outstanding production performance. .

Software /Systems

Microsoft Windows All versions, Microsoft Office All versions, Microsoft Outlook,

Lotus Notes,Aton,Aspen,As400, Internet Explorer All versions, Microsoft SQL server

EDUCATION

52 Mercer University Douglasville Campus (01/93 to 01/94)

53 Business Administration . Admiralty Law

54 Georgia Work Ready Program Certificate SILVER. (06/2009)

55 Douglasville Adult Education Program (01/87 to 04/87)

56 GED

57 SOUTH COBB HIGH SCHOOL ( 01/74 to 08/76)

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