Customer Service Sales

John Darling

Ventura, CA

805-***-**** - 805-***-****

****.********@*****.***

www.allaboutjd.com

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Statement of Qualifications

I am a professional administrator with over 10 years of experience

performing a wide variety of administrative and clerical projects for

some of the largest companies in the world including Amgen, Blue Cross,

Verizon, Affinity Group, Countrywide Home Loans, and NetZero. My skills

include expertise in the use of the applications listed below:

. Microsoft Word

. Microsoft Excel

. Microsoft Outlook

. Microsoft Power Point

. Microsoft Publisher

. Microsoft Access

. Microsoft Front Page

. Adobe Acrobat

. Adobe LiveCycle

. Visio

. MAS 500

. QuickBooks

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6/09 to 7/10 Document Control Technician

Adecco Temporary Staffing Services / Life

Technologies

Managed new Material Specification Project which updated over 5000

documents into one uniform template. Processed document change control

requests by making modifications as needed using MS Word or MS Publisher.

Scanned and filed batch records, incoming inspection reports, and Quality

Assurance documentation. Prepared documents for ISO and FDA audits.

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2/05 to 6/09 Administrative / Accounting Professional / Customer Service

Rep

Professional Staffing & Consulting Services

. Created Access 2007 databases to track equipment

. Wrote Affirmative Action and Government Furnished Equipment

policies

. Contacted real estate agents to secure a current license, tracked

progress in Excel spread sheet

. Assisted with the Help Desk phone call and email requests for

service

. Researched and composed full length articles for redesigned company

web page

. Wrote landing page copy for books sold by the company

. Wrote teasers for cities, states, and a variety of activities

. Compiled two monthly electronic newsletters

. Updated weekly book and on line sales figures in Excel

. Recorded responses to monthly customer surveys into Access then

created a report in Excel

. Entered A/P Data into MAS500 accounting system

. Reconciled monthly vendor statements

. Processed all A/P, A/R transactions, bank and credit card

reconciliations, and billing

. Wrote company's Accounting & Office Desk Reference guidebook using

MS Publisher

. Established and wrote company's newsletter using MS Publisher and

Adobe Acrobat

. Scheduled daily appointments and arranged meetings for Directors

. Prepared travel arrangements, foreign and domestic

. Processed Expense Reports, converting foreign currencies to

American

. Organized Special Events: Off site meetings, Team Building Events

. Ordered supplies, including electronic devices, for entire business

unit

. Tracked daily sales totals for District Sales Managers

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3/01 to 2/05 Sr. Administrative Assistant to the Director of Small Group

Claims

Blue Cross of California

. Generated Daily Call Time statistic report

. Created Excel spread sheets to track a multitude of various types

of data

. Taught Excel and MS Word in a classroom setting

. Administered the completion of various projects within the Small Group

Claims department

. Maintained schedule, set up appointments, reserved meeting rooms,

ordered meals for meetings, made travel arrangements for the

Director and Regional Vice president

. Facilitated the completion of claims adjustments/resolutions with outside

agents and various departments within the company.

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Education

Ventura Continuing Adult Education - QuickBooks Professional 2005,

Certified

Gateway Community College, Associates Degree-Psychology

Personal Accomplishments

Published author

Editor of online arts and literature magazine

Independent Web Page Designer / Web Copy Writer

Contact this candidate