Customer Service Sales Representative

Pearl P. Holt

**** *. ***** ***** . ********* Park, IL 60805

773-***-**** . *******@*********.***

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Versatile Professional eager to contribute comprehensive customer service

background toward actively supporting the employer in optimizing

performance.

[pic]Profile

. Motivated professional offering solid and progressive experience in

Customer Service, Administrative Support and Sales Promotion

capacities.

. In depth experience in client-focused industries focused on delivering

world class customer service.

. Capable of staying focused and maintaining a calm demeanor in high-

pressure situations while exhibiting high quality, diplomatic customer

/ client services interaction-both in person and via telephone.

. Apply sharp problem-solving proficiencies, intelligent business

acumen, and cost-effective strategies, along with exceptional written

and verbal communication skills, to any professional environment.

. Demonstrate strong abilities in handling multiple projects

simultaneously, meeting tight deadlines and working in a fast-paced

professional environment.

. Skilled at performing independently or within a team to exceed all

operational goals and objectives.

. Dynamic communication, organization, problem solving, and relationship

management skills.

. Technically proficient in QuickBooks, ACT, Medical Manager, As 400,

and Microsoft Office.

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Professional Experience

Customer Service Specialist SXC Health Solutions

2009-Present

. Sharp business acumen and experienced in managing broad scope of

operations, from handling client interaction and providing information

on plan changes to technical support and ensuring HIPPA compliance.

. Consistently ensured delivery of quality customer service vital to

sustaining and growing accounts.

Administrative Assistant Genesis Housing Corporation

2008

. Actively coordinated Executive Director's meeting schedule, organized

community meetings and drafting grants for the Youth Build program.

. Facilitated client-focused, service-oriented environment vital to

maximizing customer satisfaction and retention.

Inside Sales Representative Ashtead Technology Rentals

2005-2008

. Successfully steered sales operations to generate high volume growth

and revenue on behalf of company.

. Skillfully entered order data with 98% accuracy to ensure timely and

accurate product services.

Office Assistant Beverly Medical

1999-2005

. Responsible for obtaining patient insurance information, processing

fee payment and overseeing all administrative support operations.

[pic]Professional Education

ICD-9 Billing & Coding Certificate

Non-Destructive Testing Certificate

Coursework in Business Administration Richard J. Daley College

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