Customer Service Project Manager

***** ****** ******** **.

Houston, TX *****

281-***-**** home 832-***-**** cell

*********@*****.***

Professional Summary

A highly motivated and detail-oriented individual with over 30 years

experience of successful Project Management and Customer Service.

Qualification Highlights: Exceptional skills in all areas of Quality

Control and Project Management. Expertise in working with a variety

of software applications and office automation equipment. Additional

experience in performing various administrative functions.

Career Profile

Customer Service, Sales & Marketing, Vendor Relations

Over 25 years of Exemplary Customer Service

Training, Consultation, Proposals & Presentations

Over 15 years of Professional Consulting

Managerial & Administrative Expertise

Over 25 years of Managerial & Administration experience

o Efficient Project Management

o Implemented Budget Management without sacrificing creativity,

productivity or quality

o Exemplary Time Management

o Excellent Inventory & Quality Control Management

o Timely, Accurate Financial & Statistical Reporting to Senior

Management

(financial projections, cost analysis, client satisfaction, &

employee productivity)

o Responsible for all aspects of hiring, supervising, training,

performance evaluations,

and salary reviews for employees.

o Excelled at directing a cohesive staff in the successful attainment

of objectives and

goals by implementing successful sales strategies.

Employment History

Zack's Landscape and Design Lawn Services

Houston, Texas

2007- present

United Parcel Service

Houston, Texas

2008/2009

Driver Helper- Delivery /Commercial & Residential

Insight Global Inc.

(Contract Employee/ Blackbox)

Houston, TX

June 2009- August 2009

Texas Woman's Hospital -Install Structured Cabling

Cat3, Cat5 Cat6 and Fire Wiring

Adecco Services Houston, TX

(Contract employee) / August 2008 - May 2009

HD Supply- Processing orders, Cutting, Packaging and Shipping Wood

Aluminum Blinds

Exel- Facility Management - Industrial Painting, Moving Office

Furniture, Maintain Grounds

Self-Employed

Houston, TX

(Structured Cabling, Router/Switches Installation) September 2005-

Present

As Needed

Cardinal Health (formerly Syncor) Houston, TX

Dispatcher / CSA-

Packaging /Delivery Nuclear Medicine April 2001

- November 2007

Twinstar Vending Houston, TX

Route Sales Manager/ Customer Service February 2002 -

January 2007

Titanis, Incorporated Houston, TX

January 2000 - 2005

General Manager ~

Cables, Etc.- Bid, Write Proposals, Install Structured Cabling Cat3,

Cat5, Cat6 and Coax

Commercial/Residential, Project Manager

Chevron Houston, TX

Sales Consultant ~ Print Marketing/Lead

August 1979 - June 1999

Home Depot

Houston, TX

Dept Head/Asst. Mgmt. Program

Sept 1996 - December 2002

Education

James Madison High School Houston,

TX

Honors & Awards

o Various Service Awards Chevron - 1979 -

1999

Leadership & Training

Xerox University - Leesburg, VA

Corporate Sales & Management Training

o Managing Territory Coverage / Infrastructure

o Building Customer Relationships

o Managing Existing Accounts

o Talking to Decision Makers

o Financing and Contract Writing

Specialized Skills:

o Design and implementation of networking of backbones - fiber optics,

Cat 6,

Cat 5 & Cat 3

o Network cabling and computer installation

o Wireless devices installation

o Router and Switches installation

o Client hardware & software support

o Conducted training workshops - various painting techniques

Software Proficiency

Microsoft Office: Word; Excel; Power Point; Access

References Furnished Upon Request

Contact this candidate