Kelly Boyd

* ******* *****

Durham, NC *****

919-***-****

Employment:

*/** - ******* ****** ******

Durham, North Carolina

Customer Service/Cashier

Ensure that each customer receives outstanding service by providing a friendly

environment, which includes greeting and acknowledging every customer

Maintaining outstanding standards, solid product knowledge and all other

aspects of customer service.

Maintain an awareness of all promotions and advertisements.

Accurately and efficiently ring on registers and accurately maintain all cash and

media at the registers.

Communicate customer requests to management.

Enter all media from register into the tally program.

Maintain orderly appearance of register area and supplies stocked.

Any other tasks as assigned from time to time by any manager.

1/01 - -2/08 Emigrant Savings Bank

Bronx, New York

Bank Teller

Functions as Teller, receiving and processing Teller transactions accurately and

timely.

Follows Bank procedures when performing transactions on teller machine and

other required equipment such as encoder, CRT.

Verifies and balances assigned cash drawer daily with minimal cash variances.

Assists in reconciling errors or discrepancies for self and other tellers.

Maintains adequate cash and/or cash drawer limits as required by Bank policy.

Issues cashiers checks, money orders and bank checks.

Rents/grants access to safe deposit boxes. Verified access authority against safe

deposit contracts for each request exercising prescribed controls.

Accepts and processes payments for new boxes, renewals, drilling fees and lost

key fees. Input safe deposit information to manual and computer system

according to established procedures.

Other duties as may be assigned.

4/99 - 10/00 King Teleservices

New York, New York

Customer Service Representative

Provide promotional information to callers.

Responded to customer inquiries and concerns regarding telephone services.

Entered customer information into computerized data base.

8/97 - 4/99 Western Beef Supermarket

Bronx, New York

Cashier

Operated a computerized cash register and handled monetary transactions.

Verified payments made by personal check, credit and debit cards.

Assisted customers with resolving purchase concerns.

6/95 - 12/95 Drake Business School

Bronx, New York

Receptionist/Clerk

Answered a multi-line telephone and recorded messages.

Greeted clientele upon their arrival and directed them to appropriate personnel.

Entered information into company data base, typed office correspondence and

memoranda.

Maintained and efficient alpha-numeric filing system.

Education:

1995 Drake Business School

Bronx, New York

Diploma in Computerized Accounting

References Furnished Upon Request.

Contact this candidate