Customer Service Sales
Resume:
Toye Herndon
**** ********* *** *******, ** *****
313-***-**** *************@*****.***
I desire a customer service position in which I am able to use my experience, education and interpersonal skills to
make a lasting contribution to that organization.
QUALIFICATIONS/SKILLS
• Proactively resolve possible problematic situations
• 3rd Place Customer Service
EMPLOYMENT HISTORY
Shoe Carnival Westland, MI July 2014 – Present
Cashier/ Sales Rep
• Understands and completes all sales transactions according to policy
• Maintains cashier area in a neat and organized manner.
MarketSource Dearborn Heights, MI Nov 2013-Feb 2014
Wireless Team Member
• Engaging in side-by-side selling with retail associates
• Developing and managing in-store promotions, and coordinating with appropriate personnel
• Implementing and managing wireless sales events in retail locations
MCM STAFFING Southfield, MI Mar 2013-May 2013
Customer Service/Netflix
• Provide customer relations support via inbound calls
• Use and navigate Netflix systems to research and document customer’s account
• Understand technical problems/troubleshooting related to Netflix enabled devices
CHILDREN’S PLACE Auburn Hills, MI Aug 2011-Dec 2011
Sales Associate
• Greets and acknowledges customers while providing the appropriate level of service
• Demonstrates exceptional selling skills
• Embraces responsibility of assigned tasks
Enviro-Clean Novi, MI Aug 2010-June 2011
Janitor
• Dusting, trashing, vacuuming carpet, cleaning glass
• Stocking, sweeping and mopping floors, cleaning all areas in restrooms
• Setting up tables, bleachers, etc, for special events requested by the school
Meijers Livonia, MI Aug 2008-Aug 2010
Cashier
• Completing transactions in a manner that maintains proper cash control and accuracy of point of sale
purchases
• Providing our customers with a quality shopping experience by making sure each customer leaves the store
completely satisfied
Education
Oakland Community College Culinary Arts Jan 2012
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