Customer Service Technician
Resume:
Vivian Stahlhut
Houston, Texas 77077
***********@*****.***
SUMMARY
Well-Organized and Hard-Working Individual
QUALIFICATIONS
• Ability to understand and follow instructions.
• Ability to multi task.
• Able to work both unsupervised and on a team structure.
• Ability to work well with others.
• Can work well under pressure and meet deadlines.
• Ability to learn and respond quickly.
• Able to be flexible and open to new ideas.
• Punctual and reliable.
WORK EXPERIENCE
2014 – Present Atterro/Pro Staff
Flat Panel Repair Technician /Cosmetic Repair Houston, Texas
Disassembling and assembling flat panel monitors. Diagnosing, troubleshooting,
repairing, and testing of monitor.
• Using hand tools to disassembly and assemble.
• Diagnose flat panel monitor.
• Repair, replace internal components.
• Inspects unit for cosmetic defects, complete cosmetic repair as needed.
• Input of data into the computer system and moving unit to next status.
2013 – 2014 Pharos Marine Automatic Power
Storeroom Attendant Houston, Texas
Assemble kits for production. Maintain accurate inventory counts, do cycle counts,
and keep daily logs of transactions on all parts.
• Learned my duties as well as extra duties in order to perform at higher level.
• Data entry of all bin locations, including moving of parts from one location to
another via computer.
• Able to create and assign new bin locations.
• Issue parts to production jobs.
• Maintain requisition sheets on all parts, as well as logging of those sheets.
2010 – 2013 Lowes Home Improvement
Customer Service Associate Hardware Houston, Texas
Greet and assist customers with hardware and tools. Make keys and rekey locks. SOS
ordering and Inventory Replenishment. Maintaining Order Management. Opening
and closing of designated departments. Cycle counting of department inventory.
Building of side stacks and displays.
• Starting as a seasonal cashier, moved into a full time position in Commercial
Sales after 3 months.
• Obtained Level 1 certification in Plumbing, Gutters, Roofing, Building
Materials, Hardware, Tools, and Paint.
• After 18 months in Commercial Sales, moved to Hardware and Tools
departments, where I learned to make keys and rekey locks and handle sets.
2007 – 2009 Datatronics, Inc.
Quality Assurance Romoland, Ca.
Electrical and chemical testing of electronic and magnetic parts. Building of life cycle
and other testing boards. Solder mounting and dismounting of parts on testing boards.
Kept logs of all tests performed and results
• Hired as a permanent employee after 90 days as a temporary employee.
• Learned to solder wires and parts to testing boards.
• Became part of a 3 person team responsible for making and utilizing test and
life cycle boards.
2007 – 2007 Manpower Temp Agency
Temp Hemet, Ca.
Out sourced to clients on a temporary assignment. First assignment to Datatronics,
Inc.
• Went out on first assignment during first few days.
• Hired as permanent employee by client after 90 days on assignment.
2006 – 2007 BestBuy
Computer Technician 1 – Toshiba Team Chino Hills, Ca.
Repair Toshiba laptops and notebooks per customer warranties. Replace
motherboards, optical drives, AC jacks, hard drives, and any other required parts per
ticket order. Perform BIOS flashing and OS installations.
• Moved from HP team to Toshiba Team only after 2 months.
• Received first raise after 2 months of employment.
EDUCATION
2013 – Present Grand Canyon University Phoenix, Az.
Bachelor of Science Entrepreneurial Studies
2006 United Education Institute Ontario, Ca.
Computer Systems Technician
1985 American Business College Fresno, Ca.
General Business and Accounting
1978 Abraham Lincoln High School Los Angeles, Ca.
General Studies Curriculum
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