Administrative Assistant Customer Service
Resume:
Judia Riddick
Montgomery, AL 36110
************@*****.***
WILL COMMUTE
Experience Summary
Administrative Assistant with over ten years of solid experience in
administration, financial and fiscal planning in public and private
sectors.
2005-2009 Delta
Airlines
Customer Service Representative
Responsibilities included
Assist passengers with ticketing information
Prepared and set up itineraries
Issued refunds and reissued tickets
Booked hotel accommodations and set up rental car services through our
partners.
Experience 2003 - 2005 Alabama State University
Senior Secretary
Responsibilities included maintaining accurate records for all grants and
contracts for the department of Institutional Advancement.
Typed handwritten drafts, noting format, grammar and prepared
correspondence in final form.
Updated summaries and reports and maintained office files. Entered
financial data in spreadsheet and data base program.
Prepared travel itineraries for Director of Grants and Contracts, monitored
appointments, schedules, and prepared back-up material for meetings.
Assisted Director of Grants and Contracts with grant proposals and budget
preparation for various government entities.
Supervised student workers in the day to day office operations.
Assisted Vice President of Institutional Advancement with raising funds for
the ASU Trust For Excellence Scholarship Program.
Assisted faculty and staff with budget preparation final review by Director
of Grants and Contracts.
All other duties as directed by immediate supervisor.
1999 - 2003 Boy Scouts of America NY, NY
Administrative Assistant
Responsibilities included
Typed handwritten drafts, noting format, grammar and prepared
correspondence in final form.
Updated summaries and reports and maintained office files.
Entered financial data in spreadsheet and data base program.
Prepared travel itineraries for Division Director, monitored appointment
schedules, prepared back-up material for meetings and assisted in
preparation for board meetings.
Communicated with Scout Masters on an as needed basis concerning their
troops.
Served as back-up for Departmental Operations Specialist at board meetings
and other functions to include taking minutes, making transcription and all
other duties as directed in support of Programs.
Held fund-raisers for BSA organization.
Instrumental in suggesting new ideas to raise money in support of BSA
efforts.
Education-Academic 2008-Present Columbia Southern
University
Currently pursuing a Bachelor's degree Criminal Justice
2003-2005 Faulkner University
Pursing a Bachelor's degree in Criminal Justice with a minor in Human
Resources.
1991 John Jay High School
Education-Professional 1992 Fred Pryor Seminars
MS Excel 97 Introductions
Ms Excel Intermediate
Effective Writing
Financial Management
Technical Skills Typing 60 WPM, Shorthand 80 WPM, Dictaphone, Data Entry,
Alpha 12,000 KPH, Numeric 8000 KPH, Windows 98, WordPerfect, MS
Word/Excel/Power Point, MS Internet Explorer, Calculator, Fax, Copier.
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