Customer Service Administrative Assistant

Christine Williamson

* ********* **., ******** *******, GA 30002

Phone: 404-***-****

*****************@*******.***

Broad background as an Administrative Assistant in support of IT, Human

Resources, sales and marketing, executive office and non-profit, and in

search of temporary or permanent employment in the Atlanta area.

Software

Microsoft Applications: Word, Excel, Access and PowerPoint Siebel CRM,

Salesforce

Lotus Notes and Outlook' Typing skills 70 wpm ACT, Goldmine

Photoshop, PageMaker, Visio, HTML Typing Speed 75 wpm

Experience:

Temporary Positions

Demand Romi, Bank of America, H&R Block, EPA 2008-2010

. Provided temporary support using MS Office (including advanced Excel

functions), Salesforce, Quickbooks, database analytics, office management

and extensive travel support. Worked with Linkedin, Facebook, Twitter

and other social media resources to expand sales and marketing efforts.

American Cancer Society 2005-2007

Marketing Coordinator/Project Assistant

. Used advanced functions on MS Office documents including pivot tables and

macros where appropriate.

. Worked with vendors and IT in data collection and analysis, using Siebel

CRM, Excel and Access. Assisted with vendor selection and contract

administration.

. Provided support for Planned Giving Marketing campaigns through

coordinating direct mail promotions. Worked with ACS divisions and

agencies to help meet division's marketing needs for Planned Giving and

National Professional Advisor campaigns. Edited and made recommendations

to improve documents.

. Maintained Intranet site, and coordinated and updated Internet site for

financial advisors.

. Handled all financials for the department including processing invoices,

budget maintenance/variance reports and monthly financial reconciliation.

American Signal Company 2003-2004

Senior Administrative and Marketing/Sales Assistant

. Provided executive support for President and other high-level Managers

using MS Office products; handled expense reports, reception and made all

travel arrangements for company.

. Created marketing materials using PowerPoint and MS Publisher.

. Created and maintained various databases in MS Access, including a

database to track bid letting results, a competition database and a

product database.

. Worked with HR/Accounting manager on special projects.

Siemens Energy & Automation, Norcross, GA 1997-2002

Helpdesk (Client Support Specialist) and Administrative Assistant

. Provided support for director and IT department using MS Office and

company specific software.

Resume of Christine Williamson

Page Two

. Handled travel arrangements, payment of invoices, monthly financial

reconciliation, expense reports, meeting coordination and minutes,

supplies and all other administrative duties as required.

. Liaison between manufacturing, programmers, corporate personnel and all

levels of management.

. Provided in-house customer service and technical support for

Manufacturing (MRP) helpdesk. Won award for providing excellence in

customer service.

. Tracked and documented IT processes and assisted with special projects.

AT&T/Lucent Technologies, Construction Division 1995-1997

Executive Assistant/Office Manager (Temporary)

. Provided executive support to Director of Operations. This involved

interfacing with various levels of Executives and Vice Presidents at

Lucent and AT&T.

. General administrative responsibilities including travel arrangements,

meeting planning, spreadsheets and expense tracking, proposals and

contracts

. Helped design and maintain several databases using Excel, Access and

Lotus Notes. Assisted with financial tracking and HR issues as well as

ISO documentation.

. Assisted paralegal with contract administration for new Lucent products.

Oglethorpe Power Corporation 1993-1994

Human Resources Recruiting and Training Secretary

. Assisted Recruiting Team through processing resumes, employment

verification and clerical testing; also issued offer letters and worked

with relocation firms.

. Provided PC support for training and HR staff on Word, PowerPoint, Excel,

and PageMaker on both Mac and IBM PC.

Blue Cross Blue Shield of Georgia 1990-1991

Personnel Assistant/Recruiter

. Assisted Vice President of Human Resources, Human Resource Manager and

eight HR professionals in the areas of recruitment, HRIS, benefits and

compensation.

. Assisted with special projects including the United Way Campaign and 401K

implementation.

. Interviewed and screened prospective employees and coordinated process

with Management

Education:

BBA Business Administration (Minor Human Resource Management) 1990

Western Connecticut State University

. Graduated Magna Cum Laude (GPA 3.76)

. Voted into National Honors Society

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