Customer Service Manager

JULIE REKOW

**** ***** ***** *****

Jacksonville, FL 32216

612-***-****

********@*****.***

OBJECTIVE: I strive to provide the best possible service for the public

while being an excellent representative for my employer.

WORK EXPERIENCE:

Carver County Library System Chaska, MN

Librarian April 2005 - August

2010

. Currently employed as an on call reference librarian

. Managed budget of $75,000 for adult fiction acquisitions and general

replacement materials

. Youth service coordinator: led mother/daughter, home school and teen

book clubs, developed and presented early literacy awareness story

times, gave library tours, planned and executed summer reading

program, community outreach programming for Kid's Co. after school

daycare

. Taught computer classes, outreach coordinator and expo presenter for

seniors

. Facilitated 6 adult book clubs: selected books, prepared questions,

led discussions

. Served on Staff Day and community read committees 2005-2007

. Assisted patrons by placing holds, troubleshooting computers, and

taught patrons how to use library databases from the Reference Desk

and on the phone

. Maintain collection: weed, sort donations, made recommendations for

acquisitions

WestWood/Edgewood Elementary Prior Lake, MN September

2009 - December 2009

Media Specialist, long term substitute

. Managed media center daily operation

. Classroom teaching of kindergarten through 5th grade on a daily basis

. Created lesson plans

. Taught technology and effective use of library resources and materials

Circulation Assistant January

2003 - April 2005

. Interlibrary loan processor

. Checked materials in and out

. Issued library cards

. Collected fines

. Handled patron requests and holds

Barnes and Noble Burnsville, MN

Community Relations Manager

June 2007 - January 2009

. Managed all aspects of institutional, corporate and volume sales

. Directed promotional events: author signings, children's activities,

art in the caf

. Coordinated educator discount card distribution and receptions

. Scheduled and supervised store book fairs for local schools

. Liaison for community outreach: volunteered and presented at local

events

. Planned and executed book release parties at the store for Harry

Potter 6 and 7, Breaking Dawn and Brisingr

. Customer service desk help and cashier during the holiday seasons

RELEVANT EXPERIENCE:

. Certified user of Microsoft Office suite and Outlook, Millennium,

Bookmaster

. Handled customer service complaints at the library and Barnes and

Noble

EDUCATION

Dominican University Degree: Master of Library Science

River Forest, IL

University of Wisconsin Degree: Bachelor of Science

Madison, WI

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