Customer Service Health
Resume:
From: Ferguson, Allison
Sent: Thursday, July **, 2010 4:36 AM
To: '********@**.***'; Ferguson, Allison
Allison Ferguson
Fort Worth, TX 76104
********@*********.***
Objective
To obtain a more challenging position in an office setting that
would allow me to utilize my secretarial/receptionist position skills and
give me the opportunity to learn and grow within the company
Professional Skills Microsoft Office
Microsoft Windows
WordPerfect 5.1/6.1
Filing/Editing
Typing (40+ wpm)
Office Procedures
Telephone Skills
Fax Management Skills
Customer Service Skills
Terminal Digit Order
Data entry
Alpha/Numeric filing
Developed ability to work in a fast-paced atmosphere
Maintained excellent customer relations and developed customer
rapport
Motivated and supervised 15+ employees on daily basis
Maintained all record-keeping procedures without error
Delegated responsibilities to employees to meet company’s
expectations
Effectively developed telephone communication skills and
consistently met quotas
Education
1979-1983 Trimble Technical High School
Fort Worth, TX
General Diploma
Employment Skills
Experience 2005-Present JPS Health
Network Fort Worth, TX
Health Information
Management Coordinator
. Assistant to supervisor
(liaison to staff)
. Daily assistance in
supervision of HIMS file area employees
. Ensured that
supervisor is aware of all related problems, concerns, and
Complaints as they
relate to service excellence of HIMS department
. Periodic audits to
ensure quality service is provided
. Updated chart
tracking system and kept unit clerks and clinicians informed
About the progress
of chart availability
. Provided medical
records to physicians, nurses, and active emergency health
Care facilities
2000-2005
JPS Health Network Fort Worth, TX
Health Information
Management Service Associate I
. Maintaining medical
records
. Sort information
. File records/loose
information
. Answer phone lines
. Provide medical
records to physicians, nurses, and active emergency
Health care
facilities
. Interact with health
practitioners, nurses, and other personnel to ensure
Appropriate patient
care
1997-1999
Winn-Dixie Warehouse Fort Worth, TX
Order Puller
. Worked on assembly
line
. Pulled orders
. Inventory control
. Packed orders and
sent to different stores.
References Available upon request.
Contact this candidate