Sales Manager

Brad Wilson

**** **** ** ******** **** *****

513-***-**** ****.*****.******@*****.***

JP Morgan Chase Document Specialist/Risk Ops Analyst July 2010 -

Current

. Supplied accurate information to customers, attorneys, employees and

agencies with accounts affected by court orders and levies.

. Provided considerate service to customers in difficult situations in

order to maintain their business and sustain trust.

. Minimized risk by accurately handling plaintiff and attorney inquiries

in regards to captured funds, payout schedules, and remittance.

PNC Business Financial Services Consultant April 2009 - May

2010

. Accurately organized documents resulting in zero inaccuracies or

deficiencies including opening and closing of accounts, payoff

letters, service enrollments, new credit applications, work requests,

transfer requests, lien releases, and line of credit increases.

. Handled escalated calls for Business Services, Private Client Group,

Home Equity LOC, Business Card Services, and Lending Services clients.

. Provided online and technical support for Business, HELOC, Card, and

Lending Services.

. Coached consultants on business and home equity service procedures.

. Followed and tracked sales developments and secured appropriate

credentials.

. Adhered to strict federal regulations and compliance standards.

. Reduced risk by using PNC's secure verification procedures.

. Responded to unauthorized credit and debit transactions and escalated

detected fraud.

. Advised and counseled clients on terms of contracts/agreements.

AT&T Store Manager October 2004 - May 2006

. Assessed store sales contracts to ensure reimbursement for new

activations.

. Maintained nightly deposits, inventory, and day-to-day staffing.

. Revamped retail location by effectively communicating sales strategy

and reorganizing store design/merchandise.

. Approved discounts, promotions, and large business orders.

The Ohio State University BA, Economics, June 2010

. Specialized in International Trade and Monetary Policy.

. Related Curriculum: ECON 665 International Commodity Flows: Theory and

Policy, ECON 666 Financial Aspects of International Trade, ECON 520

Cost-Benefit Analysis, ECON 444 Econometrics, ECON 520 Money and

Banking, ECON 200 & 201 Principles of Micro and Macroeconomics, ECON

501 & 502 Advanced Micro and Macroeconomics.

. Notable Curriculum: French 101-104, Calculus 151 & 152, Physics 131,

Chemistry 121 & 125, Statistics 133 & 145, Engineering 181 & 183.

. Outstanding aptitude for applications including but not at all limited

to Office, Lotus Notes, Mac, Adobe, Mozilla, Visual Basic,

Mathematica, SAS

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