Customer Service Life Insurance
Resume:
Bambi Piper
West Des Moines, Iowa 50266
HM- 515-***-**** Cell 681-8038
abi6df@r.postjobfree.com
Principal Life Insurance Company
Subrogation Vendor Analyst-
* Day to Day contact between Principal and Vendors
* Daily contact by phone and/or email with Providers, Employees, Attorneys
and members
* Responsible for online corrections and adjustments to members accounts-
Great knowledge of online system
* Phone calls-research, refer and return variety of calls on daily basis
from: Attorneys, providers, members, groups, service centers, National
accounts, vendors, and accounting.
Perform Vendor audit-research and conduct the audit for 48 hour call
returns, lien amount file, overall case handling and general issues or
concerns. This is performed quarterly.
* Use Java system to obtain, Archived records and contracts for the Group,
vendor or member
* Provide copies of cashed or cancelled checks to Attorneys, providers and
employees of PLIC
* Provide copies of claims to members, Attorneys, Providers and Vendors
* Maintain and submit daily remittance of HRI Use form for anyone in the
company referring a subrogation or workers compensation file.
* Responsibility for Millions of dollars from our Vendor. Making sure the
money is sent to us timely, and make sure it's credited to the account
properly.
* Performed prepping and filming incoming mail coming in to the company
* Performed Quality checks on examiners
* Issued checks to Vendors
* Helped create and implement Rx data system and data for Principal and
Vendor
* Help Mentor team members and Principal employees for Subrogation training
purposes
* Implement new groups and maintain records for groups
* Briefly Helped work with Insurance Department complaints
* Worked at front desk answering all incoming phone calls to the service
center
* Experience in Supervision and was Team Leader for several years
* Experience with Word, Excel and Access, Java and Eclient data bases
* Provide assistance and counsel and develop team members for assistance
with problems or prioritizing work flow
* Excellent customer service skills and won a trip to Florida for providing
excellent customer service
* Excellent written skills and created use forms and letters for member,
vendors and employees
* Experience with spreadsheets
* Experience with Citrix applications and Business Objects
* Experience with Microfiche and Microfilming
* Experience with operating office equipment such as fax machines, copier,
postage meters, filming machine and reader printer.
* Experience with Lotus 1,2,3 and Focus applications
1989-1991-
Mail/File Team Leader-
Oversee all employees on the team, handle personal issues, handle teams
work flow, see that deadlines are met and errors were corrected. Handled
Filming the documents and archival system.
1983-2005
Veterans Memorial Auditorium
Part time Ticket Sales-answered phone taking phone orders, pulling tickets
on the computer or manually. Filing various credit card receipts, Dealing
with thousands of dollars at a time, balancing drawers and statements.
1983-1989
Communications Data Services
Mail Receiving-
Open incoming mail, sort mail, distribute mail to various areas of the
company, processed checks and clerical work. Balance and process magazine
orders for different distributors. Handle postage machine and weighing
mail.
Overall assets:
* Gets along well with others
* Communicates effectively
* Able to embrace change and look forward to challenges
* Build morale and confidence with others
* Ability to work with Limited Supervision or works well in team
environment
* Excellent writing skills
* Meets goals or deadlines on or before due date
* Ability to empathize and sympathize in situations
* Ability to look outside the box and come up with solutions
* Ability to multi task several things at once
* Has a can do spirit, optimism and commitment
* Ability and willingness to learn new things
* Reliable and always on time
Contact this candidate