Customer Service Manager

Daniel Gossett CPC-A

*** ****** **** ******, **. 76248

Home Phone 817-***-****

abi6de@r.postjobfree.com

SUMMARY

Over thirty years of work experience with a wide range of skills and

techniques. I have developed skills that I enjoy sharing, and like team

projects. I seek out new challenges and work related developing technology.

Application skills: Software: Quark 4.0, Photoshop, Illustrator,

for both Mac and PC,

Microsoft Word, Excel, and Power Point.

WORK HISTORY

August 2010 to Present Call Center Represenitive Telvista -

Dallas TX.

Responsible for all

incoming calls.

. Troubleshooting all calls for Verizon fios

customers

. Logging all calls and fixing all problems

with voice, data

and video.

August 2009 to Aug 2010 Call Center Computer Tech: GameStop-

Grapevine TX.

Responsible for logging in to the computer system all

incoming and out going calls from service techs in the

field, for correctness and accuracy.

. Call Center Computer Tech.

. Responsible for incoming calls from GameStop

stores

. Troubleshooting computer problems and install

problems

Aug. 2007 to Aug 2009 Regional Manager: Vision Lighting

Corporation -Fort Wayne In.

Responsible for the correctness of all parts and lights on all

Service trucks. Conducting DOT inspections on all trucks

leaving shop for all service calls.

. Responsible for Western Michigan region,

. Manage the Customer service group,

. Review and approve financial and work related audits

. Managed Electrical troubleshooting team.

April 2002-Dec 2005 Site Manager: Auburn Foundry-Auburn In.

Responsible for correct readings and adjustment of additives to Iron

for

hardness of the Iron.

. Responsible for Iron transportation group

. Forklift and Confined Space Certified

. Responsible for Iron & Mold Department

. Managed operating smelter, crane, and hold deck

teams.

Feb 1996-April 2002 Foreman, Metro Label- Schaumburg, Il.

Responsible for all floor activity, including quality control of

customer

jobs. I checked and approved original set ups for

correctness and did inner job auditing for consistency

and accuracy. I gave final approval for

finished product before shipping, I assisted operators in

color matching ink, tracked down both technical and

mechanical problems with their machines, assisted with

press maintenance and kept records for tracking, My

responsibility also covered inventory control of inks and

other consumables.

. PC Tech

. Operator on 4120/4140 Mark Andy 16inch 2 and 4 color presses

. Operator on Allied Gear 7 and 9 inch 2 and 4 color presses

. In charge of computer color matching for standard and special

inks

. Prestaged all presses - pulling dies, paper and inks

. In charge of all press operations

. Implemented press archiving system

. Assisted customer service on technical issues related to orders

June 1992-Feb 1996 Journeyman /Digital Proofing Tech, ASG Sherman

Graphics - Chicago IL.

Started as a Dot Etcher and advanced to shift Color Manager,

responsible for

all color breaks for catalogs and color corrections.

. Managed all aspects of the digital proofing

system

. Set up the first Digital Proofing System with

DuPont in the United States, and set up five

color matches

. Implemented maintenance and color

matching record system

. PC computer Tech.

. Did troubleshooting for network connectivity

among three computer platforms: Unix, IBM/PC,

and Macintosh

July 1984-June 1992 Journeyman/Dot Etcher, The Color Company- Elk

Grove, Il.

Worked on the retouching, of many high circulation /profile

publications.

Some of which were House and Garden, Mademoiselle, Vanity Fair,

Brides.

Traveler and G.Q.

. Maintained processor, Chromalin and

Match Print equipment

also mixed chemicals.

. Became proficient in wet/dry Dot

etch and color theory

. Performed all Dot Etching work for

Outside Magazine and

Walgreen's Advertisements.

. Did color corrections and photo retouching.

Previous Positions Warehouse Foreman, Lutheran Hospital,

Fort Wayne, IN.

Line Foreman, International Harvester, Fort Wayne, IN.

Private Security, Fort

Wayne. IN.

EDUCATION

March 2005 to July 2007: Indiana Business College and Ivy Tech

Community College

. CPR & AED Certified

. Associates Degree in Medical Coding

. Certified Professional Coder

. Internship done at Fort Wayne

Orthopedics

. The Pacific Institute Thought Patterns

of a Successful Career

Honors and

Activities

. Phi Theta Kappa, International Honor

Society - Ivy Tech Community College,

3.727 GPA, Graduating Cum Laude

. American Academy of Professional Coders

. Medical Assist Club -Ivy Tech Community

College

. Second Degree Black Belt, Shuri Ryu

Karate

. Life Member, International Shuri-Ryu

Association

. United States Karate Alliance member

. Certified Judge United States Karate

Alliance

Reference: Letters and references upon request.

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