Customer Service Manager

Carlos Duckworth

**** ********** **. *** * 815-***-****

Joliet, IL 60432 **********@*******.***

PROFESSIONAL Programmer/ Developer Willing to relocate to secure an

entry-level position within a company that encourages

professional growth allowing me to utilize my education,

excellent communication, analytical, organizational, and

technical skills within a progressive organization.

. Ability to work independently or in a team environment.

. Troubleshooting of user-workstation problems, Internet

and intranet server-related problems, as well as

hardware compatibility conflicts.

KEY Supervision and Team Building Client Relationship Management

COMPETENCIES Technical Training and User Support Increasing

Productivity/Efficiency

Project Management Facilitation of Company Expansion and

Growth

TECHNICAL Languages: Java, HTML, Oracle, Unix, Visual Basic 6.0, and SQL

SKILLS Programming: Cobol, C++, and Linux

Applications: Microsoft NT Workstation 4, NT Server

4.0, Corel Photo-Paint, Corel Draw,

Macromedia Flash 4, Microsoft PhotoDraw

Version 2, Outlook/Outlook Express, Excel,

PowerPoint, Access, Active Server Pages,

Dynamic HTML, Microsoft Proxy Server, Quick

Books Pro and Microsoft Scheduler, Windows

95, 98

PROFESSIONAL Practice Mgmt Info Corp, Downers Grove, IL 01/2002 (

Present

EXPERIENCE National Account Representative 8+ years

. Manage account base of 5,000 clients

. Provide extensive customer service as well as resolving

customer issues as it relates to their accounts

. Process orders for timely delivery

Environment: Microsoft Office Suite

Americall Corp. Tinley Park, IL 09/1996 - 09/2001

Supervisor/Assistant Floor Manager 5 years

. Core management team member

. Supervise group of 15+ sales representatives.

. Maintain daily record of productivity and payroll.

. Managed and maintained employee database for LAN system.

. Managed electronic mail transfer for employee payroll.

. Assisted in network troubleshooting.

. Assisted in PC troubleshooting.

. Designed company spreadsheets for monthly projections

using Microsoft Excel.

. Assisted in PC installation for upcoming offices using

Microsoft Windows 98.

. Managed staff and company resources while coordinating

ongoing high-level technical support to customers.

. Supervised and trained technical service support team.

Environment: LAN, Excel, and Windows 98

Amoco Chemical Plant, Channahon, IL 05/1996 ( 09/1996

Warehouse Associate 5 months

. Forklift driver responsible for loading and unloading

semi-trucks with chemicals.

. Assisted in maintaining machine computer operations.

. Responsible for adhering to federal safety regulations.

. Assisted in dumping and drumming of contaminated

chemicals.

EDUCATION Lewis University, Romeoville, IL

B.S.C.S., Internet Programming, 01/2000, Cum Laude

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