Customer Service Technician
Resume:
Reginald Bardwell
Harvey, IL 60426
Phone: 708-***-****
Email: *******@*****.***
Key Strengths and Competencies
. Dynamic, results-driven Psychologist with 2 year record of achievement
and demonstrated success in case work studies and related situations.
Exceptional mentor and coach; combining business acumen with innate
leadership abilities, and retain business through exceptional customer
service.
. Ability to collaborate in a teamwork team work environment among
customers, coworkers and superiors; incuding, the aptitude to work
with difficult people and situations.
. Outstanding at identifying and organizing orderly procedures, tireless
attention to detail of business process, enhance security and
stability, ensure things are done correctly through a sense of
ownership.
Education
Bachelor of Arts of Psychology
Northern Illinois University
Dekalb, IL
Volunteer Experience
Cognitive Learning
Phsyical Therapy Clinic
Northern Illinois University Health Services
One Semester
Professional Experience
Counselor
Aunt Martha's
Harvey,IL
April 2010-Present
. Counsel youths and mentor for second chance program and help them
understand problems, define goals, and develop realistic action plans.
. Collect information about individuals or clients, using interviews,
case histories, observational techniques, and other assessment
methods.
. Develop therapeutic and treatment plans based on clients' interests,
abilities, and needs.
. Evaluate the results of counseling methods to determine the
reliability and validity of treatments.
Counselor
Oak Park Healthcare Center
Oak Park,IL
March 2010-September 2010
. Counsel individuals and help them understand problems, define goals,
and develop realistic action plans.
. Collect information about individuals or clients, using interviews,
case histories, observational techniques, and other assessment
methods.
. Develop treatment plans based on clients' interests, abilities, and
needs.
. Evaluate the results of counseling methods to determine the
reliability and validity of treatments.
. Advise clients on how they could be helped by counseling.
. Analyze data such as interview notes, test results, and reference
manuals to identify symptoms and to diagnose the nature of clients'
problems.
Network Technician
2Wire
San Antonio, Texas
September 2001-July 2009
. Network troubleshooting for residential and small businesses
. Handled minor supervisor duties such as coaching and mentoring of
coworkers
. Setup and taught network related classes
. Customer service representative for AT&T internet services
IT Technician
Applied Systems
University Park, IL
September 2007-September 2008
. Troubleshooting Applied systems exclusive software and Windows
. Knowledge of navigating through Dos and different Databases
. Training with troubleshooting and fixing of different server and
hardware
Vehicle Operator
Veolia Transportation
Dekalb, IL
January 2004-January 2007
. Operation of 44 foot buses to para-transit buses
. Supervision of major public city routes and Northern Illinois
University Campus transportation routes
. Customer service management
. Coordinated with other Veolia Transportation branches in Addison, IL
and Mesa, AZ
Skills
. MS Office
. Case studies research
. Team leadership
. IT/Software/Network Technician-15 years experience
. Observation and data collection
. Cognitive learning and the theories behind cognitive learning
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