Customer Service Human Resources

VAN'DESA M. COLE

**** ********** ****** 908-***-****

Rahway, NJ 07065

CAREER GOALS: To obtain a position where my Human Resources

experience will be utilized to achieve the mission and

annual goals of the organization.

SKILLS: Computer Knowledge: PeopleSoft, HRIS, ADP, Windows XP,

Microsoft Office (Outlook, Word, Excel, PowerPoint and

Publisher), WordPerfect 6.1, Internet, Colleague, EmPact

and E-Verify.

Strong administrative, organizational and analytical

ability, excellent written and verbal skills, exceptional

customer service, time management, highly effective in

maximizing productivity, extremely detail-oriented,

willing to learn and expand knowledge, and a team player.

EXPERIENCE:

11/07 - 04/09 Snelling Staffing, Woodbridge, NJ

05/10 - Present Title: Staffing Manager

Duties: Office management; train employees on safety

programs, handle new hire orientations, set up benefits

packet information, conduct drug screens and background

investigations, handled payroll for 75 - 100 employees'

weekly, unemployment and workers compensation claims,

employment verification, employment references,

troubleshoot employee concerns and issues, processed

invoices, maintain all personnel files, conducted marketing

calls and emails, interviewing for a varied of positions,

job fairs, special events, posts jobs on internet job

boards, refer applicants by matching employment requests

with applicant experience and skills.

8/06 - 10/07 Bob's Discount Furniture, Totowa, NJ

Title: HR Assistant

Duties: Supported the HR Manager by interviewing

potential candidates, checking references, arranging second

interviews with management, conducting background checks,

scheduling drug screens for applicants, posting current

openings on internet job board, conducting Job Fairs/Open

Houses, establishing relationships with local schools,

unemployment offices, outplacement organizations and etc.

Completing Referral forms when referrals are submitted,

preparing for store launches in NJ/NY. Handle new hire

orientation, complete I-9 forms as well as W-4 forms,

prepare employees for training, and manage employee

relations.

11/05 - 7/06 Palm Restaurant Group, Washington, DC

Title: HR Assistant

Duties: Provided administrative support to the Human

Resources department; assisted the Recruiter with Open

House/Job Fairs and various assignments, posted ads for 30

restaurants for open positions, maintained employee list

for all restaurants, handled training schedule for new

employees for each restaurant, and handle front desk

responsibilities as needed.

8/97 - 8/05 Kean University, Union, NJ

Title: Executive Assistant 1

Duties: Supported the Vice President of Academic Affairs,

maintained confidential files, maintained the Provost's

hectic calendar and mail, acted as liaison between Provost

and senior administration, prepared and maintained

materials for Board of Trustees meetings, internet

research, handled travel arrangements and expense reports,

processed and approved purchase orders for Academic Affairs

division, maintained files for Human Resources on new hired

faculty and staff, coordinated the new faculty salary

report, assisted in establishing systems and procedures,

maintained evaluations for faculty before receiving tenure,

resolved student inquires, prepared materials and

checklists from all five colleges for the Provost to read

and process, prepared the Provost with materials for

meetings, took minutes for a variety of meetings, created

original letters on a variety of subjects, served as the

support liaison for search committees, handled yearly

distribution of service awards to five colleges, and

prepared position reviews and evaluations.

1/95 - 8/97 Kelly Temporary Services, Cranford, NJ

Title: Administrative Coordinator

Duties: Maintain confidential files, proofread

correspondence before leaving the office, filed, created

new files, opened and distributed incoming mail, made hotel

and travel arrangements, set up conference calls and board

meetings, took minutes at meetings, answered telephones and

customer service.

EDUCATION:

1998 - 2005 Kean University, Union, NJ

(Part-time) Major: Management Science

Credits: 33

1992 Katharine Gibbs Business School, Montclair, NJ

One-year Executive Secretarial Program

Concentration: Legal Studies

REFERENCES: Available upon request

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