Customer Service Management

TRACI K. WILLIAMS

*** *. ****** **** *** Stockton CA 95205

Phone Number: 209-***-**** E-mail: ******@*****.***

OBJECTIVE

To obtain a position where my experience, knowledge and skills in office

procedures and computer applications will be utilized to the advantage of

my employer as well as myself.

QUALIFICATION/SKILLS

. Computer Applications .Bookkeeping

-MS Word .Accounts Payable/Receivable

-MS Excel .Excellent Customer Service

-Outlook .Effective Communication

Skills

-MS Access .Telephone Techniques

-QuickBooks .Problem Solving Skills

-Publisher .Recordkeeping

-Data Entry .Multi-Task

. Office Management .Time Management

. General Office Procedures .Detail Oriented

. Manage/Maintain Files .Works Well With Others

. Typing Skills

EXPERIENCE

Counselor 1, 12/08-Present Valley Oak, Manteca CA

Provide supervision for a group of 6 girls, implement rehabilitation

programs designed to

facilitate a smooth transition for youths who would return to their regular

families and

schools upon completion of their term, provide a structured living

environment, sure proper medications are given, document youth activities

and behaviors, set and enforce consequences for disruptive behavior,

instruct youths on daily living skills, facilitate youth meetings, and

support staff.

General Manager/Admin., 05/04-12/09 ZipCubes,

Stockton CA

Meet and greet customers in a professional manner, screen telephone calls

and visitors, coordinate training/meetings with CEO, prepare outgoing mail,

make travel arrangements, set appointments, expense reporting, customer

service, review accounts receivable reports, collections on delinquent

accounts, support upper level management, prepare lien documents,

correspondence, take payments, maintain records, file documents, store

confidential information into system, monitor and order office supplies,

create a range of documents for customers/potential customers, invoice

customers, mail bank deposit slips, arrange meetings, manage office,

supervise employees, email management proper reports, update inventory

sheet, resolve billing issues, maintain financial records, coordinating

calendar, assisting with projects, carryout oral and written directions,

operate standard office equipment, and general office duties.

Lead Bartender, 08/03-01/07 Taboo's on the Delta, Stockton CA

Customer service, take food and beverage orders, stock inventory, clean,

make non alcoholic/alcoholic beverages, train employees, maintain bar area,

promote drink specials, supervise employees, report to management, file

order forms and general duties

EDUCATION

Franklin High School, Stockton CA- HS Diploma

Delta College, Stockton CA- AA Degree (Liberal Arts/Public

Safety)

References Available Upon Request

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