Sales Real Estate

*** ******* ***** ****

Chaska, MN *****

Jeremy Weed Tel: 612-***-****

Email: *****@********.***

Technical CompTIA A+ certified with 3 years of experience in technical service, network management,

Skills hardware and software maintenance and repair.

LAN, WAN, Ethernet, DHCP, FTP, DNS

VNC, SSH, Telnet, NMAP, Port Forwarding, Basic VPN, RDP, Logmein

Vista/XP/2003, Windows 7, Printers, USB devices, Laptops

• Experienced at computer troubleshooting, computer repair, and software installation

Completed coursework in HTML, Dreamweaver, and Photoshop

Expert in Microsoft Word, Outlook

Work

Experience

Network Operations Center Analyst February 2010 - present

Wireless Ronin/Robert Half, Minneapolis, MN

• Provide technical support for Wireless Ronin customers globally. Support is for

Wireless Ronin supplied equipment and networks with a goal of first-call resolution.

• Troubleshoot network & computer issues and answer questions for customers.

• Work with customers IT department to resolve connection issues along with

diagnosing and improve processes.

• Maintain ticketing system to facilitate follow-up, reporting, and root cause analysis.

Computer & Repair Technician January 2008 – present

Weed Tech, Minneapolis, MN

• Repair and set-up of computers and networks including hardware and software.

• Handle customer calls, diagnose and troubleshoot problems, recommend solutions,

resolve problems to customers’ satisfaction. Experienced on both hands on and

‘remote hands’ troubleshooting and problem resolution..

• Complete software upgrades and software maintenance including software

installation, system troubleshooting, virus check/clean, and data backup.

• Consult with computer owners on system improvements, computer purchases,

network purchases, and future upgrades or change outs; answer technical and

operations questions for current and prospective customers.

• Build new computers from individual component parts for resale.

Trade Marketing/Funds Promotions Associate May 2007 – February 2010

Schwan’s Foods, Minneapolis, MN

• Provide internal client support on SAP, MEI and trade and promotions systems

• Develop and distribute reports to support sales and marketing activities using information

from multiple sources for example:

• weekly, monthly and quarterly comparisons of actual sales versus forecast along

with revenue, spending, deductions and accruals for each business area

• weekly reports for key business areas comparing actual, prior year, latest estimate,

trade rate and plan

• Facilitate and support region managers and account managers in developing annual sales

and trade spend forecasts

• Responsible for ensuring accurate and timely administration/verification of trade allowances,

prices, and promotional contracts in SAP system.

• Document and assess customer issues, noting opportunities for improvements.

• Provide assistance to Account Managers and sales teams in resolving outstanding

promotion accrual balances; analyze and evaluate promotions and trade payments to

improve timeliness and accuracy of processing

Education

Real Estate Agent July 2005 – April 2007

Red Rock Realty/Keller Williams, Minneapolis, MN

• Represented buyers in single-family home transactions

• Listed and sold residential properties

• Provided competitive analyses to clients regarding real estate properties

• Prospected for customers via open houses and cold calling

• CompTIA A+ Certified

• University of South Dakota, Vermillion, SD

B.S. Recreation Management, May 2005, 3.4 GPA

• Licensed Real Estate Agent

• Collegiate Varsity Swimmer (2000 – 2004), NCAA All American (2003)

Honors &

Activities

• Meals on Wheels Volunteer (1998 – 2004)

• Habitat for Humanity Volunteer (2004)

Contact this candidate