Manager Management

L i n d a S t oc k t o n

*** ****** *** – Evanston, I L 60202

773-***-**** – *****@*******.***

EX P E R I E N C E D O D/C HA NG E M A NAGE M E N T CO NSULTA N T

O rg a n i z a t ion a l A l ig n men t – Te a mbu i l d i ng – C h a nge M a n agement – Comm u n ic a t ion St r a tegy

O rg a n i z a t ion a l Developmen t – M a t r i x O rg a n i z a t ions – Me n to r i ng – Succession Deve lopmen t

Re l a t ionsh i p B u i l d i ng – T r a i n i ng Developmen t – F ac i l i t a t io n – C a ree r Co ach i ng

Professional with 12+ years experience in leading successful organizational development and change management

p rojects. Helping organizations successfully sustain, integrate and institutionalize change. Researching and

leveraging benchmark approaches that minimize business disruptions and speed the change process for a faster

return on investment. Developing customized organizational development strategies and providing the appropriate

roadmap and tools to best prepare organizations for change and new ways of doing business.

Ke y A r e as of S t r e n g t h

Successful in performing needs assessments and creatively designing, implementing and

Organizational

evaluating t raining and talent management programs to improve performance and facilitate

Development &

t he growth of an organization. Skilled at working with subject matter experts to take

T r aining

complex, sophisticated content and present it in a clear, concise and easily understandable

manner.

Hands-on leader of multiple large-scale, global project teams focusing on strategy, plans and

Change

schedules, staffing, prioritizing, coordinating resources and managing budgets. Adept at

M anagement &

building relationships at all levels of the organization and enabling long lasting change to

Communicatio

achieve organizational objectives.

n

Experienced manager with unique ability to establish vision and communicate a strategic

Leadership &

roadmap. Set key direction, goals, milestones, metrics and financial expectations across the

B usiness

team.

Acumen

P R O F ESS I O N A L E X P E R I E N C E

The Revere Group – Chicago, I L J uly 2007 - Present

Consultant, Business T r ansformation P ractice ~ Change M anagement

Developing communication and t raining pieces utilizing multiple channels and media

i ncluding web 2.0 technologies

Collaborating and Integrating with other workstreams and company Change Management activities

to leverage and help ensure consistency across the entire SharePoint 2007 Implementation project

Change Lead for full scale Supply Chain implementation d irectly impacting

5,000 + domestic union and non-union employees across 70+ locations

t ransitioning from a paper/pencil manual process lacking in system integration

to an advanced technological solution.

Managed Multiple Vendor Relationships

L i n d a S t oc k t o n P age 2

Perrone-Ambrose Associates – Chicago, I L Jan 2006 – July 2007

Senior Consultant

Build relationships to establish new clients as well as sustain current client base. Diagnose client needs and

i mplement solutions and strategies. Develop & deliver materials, programs, and workshops that support the firm’s

m ission & vision.

Consulting. Collaborative approach to identify root causes and recommendation of t rue fit solutions.

Development & I mplementation. C reation of new products (assessments, workbooks, and supporting

materials). Facilitate workshops and training sessions.

Client Management. I ncrease to new client base. Introduction of new program solutions to support

ongoing initiatives of current clients.

P remier Farnell PLC – Chicago, I L Jan 2000 –

Jan 2006

Advisor, Organizational Effectiveness (2002 – 2006)

Organization and employee development to build people capabilities and performance required to meet strategic

business goals within the Americas, ensuring consistency and alignment of the OE Function across the global

g roup for performance delivery, communication, and standards directly l inking to the overall Group HR Strategy.

Change Management. I ntroduction and alignment of 400+ employees to CRM business model. Created

change & t ransition rollout plan across 50+ locations nationally for 1000+ employees. Lead in divisional

reorganization of IT to global function. Served as change management lead supporting divisional creation of

revenue growth strategies, personally accountable for people-related components of strategy.

Managerial Skills P rogram. C reated and delivered PF Managerial Skills Program globally including:

Role of the Manager, Workload Planning & Organizing, Giving & Receiving Feedback, and Performance

Review Process to ensure consistent employee development across the entire organization.

Succession Planning. Co-designed and implemented process to identify replacement, succession and

contingency candidates for the top leadership roles across the global organization. Facilitated sessions and

cascaded process into functional areas resulting in sharing of talent pool capabilities and strengths.

Competency Development. Secured executive committee sponsorship for corporate-wide HR agenda

leading to the development and integration of core competencies for the company.

Talent M anagement. Led the creation and implementation of a region-wide HR development strategy in

support of growth and talent retention, resulting in a 10% increase of ‘high potentials’ talent pool in one

year.

Core Values. Served as lead on corporate-wide initiative to establish and rollout organization Core

Values. In tegrated Core Values into all training and development workshops and programs. Aligned

Performance Review Process against Core Values creating a method of measuring performance alongside

behaviors.

Manager, Learning & Performance Improvement (2001 – 2002)

Responsible for training and development activities for Newark Electronics including program design and delivery.

• Training. Accountable for training function and all training activities including needs assessment,

instructional design, project management, development, delivery, & evaluation. Responsible for managing

divisional training budget $500K.

• Online Learning Center. Member of 3 person team to identify and select web-based learning platform to

support 5000+ employee base. Led rollout team to introduce OLC organization-wide. Created and marketed

online learning modules.

• Training Staff. Led team of 3 training and development specialists. Assessed and coached performance.

Supported career development activities.

Manager Training & Development Contact Center (2000-2001)

Provided training, development, and support to contact center including new hire training and ongoing coaching and

development.

L i n d a S t oc k t o n P age 3

New H i re T raining. Redesigned and delivered new hire t raining including systems t raining, process

t raining, and customer service t raining.

Launched New Contact Center. Lead role in successful opening of new contact center in Cleveland OH

i ncluding: behavioral interviews, hiring recommendations (management & non-management), training all

new hires including management training for new managers.

Managed T raining Staff. U tilized virtual management techniques with 2 of 3 members of staff.

Coached and developed their skills as t rainers.

Adjunct Faculty Sep 1997 – Sep 2001

International Academy for Merchandising & Design (1999-2001)

M id-M ichigan Community College (1998-1999)

Central M ichigan University (1997-1999)

Responsible for creating curr iculum, teaching, managing teaching assistants

E D U CA T I O N

M A, Communication, Central Michigan University May 1999, all but thesis

BA, Psychology, Saginaw Valley State University May 1997

SK I L LS P RO F I L E

Technical: Adobe Captivate Developer, Microsoft Office Suite, Outlook, Windows, SharePoint

2007, Project KickStart, UPK Developer, Web 2.0

Functional: Change Management; Communication Planning; Training Design,

Cur riculum Development, Vendor Management, Development & Delivery; Project

M anagement, Business Process Mapping, Organizational Transformation, e-Learning Design

and Delivery, Executive Coaching

Contact this candidate