Customer Service High School

Eon Griffith

*** **. ***** *****

Brooklyn, New York

********@*******.***

Objective: A position as a Fire Safety Director where diversified skills, experience and education

will be combined with the opportunity to make a strong contribution toward the continual

development of current skills.

WORK EXPERIENCE

8/2010-Present Hotel Le Bleu Brooklyn, New York

Fire Safety Director/Night auditor

• Audit the hotels payments and guest logs to ensure accuracy. Generate reports of daily and

future revenue as well as accounting for all in-house guests.

• Check-in Guest, Check-out Guest, Book reservations using the Room Master software

• Maintain Log books kept at the fire Command Station keeping record of all alarms, drills

conducted and any major defect in the fire alarm system.

• Ensure that the building staff is knowledgeable of the fire safety plan and is trained on

procedures in case of emergency.

• Conduct quarterly fire drills, Monthly inspection of all elevators, daily inspections of fire

extinguisher and also inspect the sprinkler system for any defects or problems.

• Respond to any trouble alarms at the annunciator panel as well as monitor it for any

indication of a problem in the system.

10/2008-5/2010 JetBlue Airways Flushing, New York

Ground Operations Crew Member

• Services aircraft by utilizing heavy machinery. Machinery includes the

Following but is not limited to portable water trucks, ground power unit, tug, aircraft pushback,

provisioning truck, lavatory truck, de-icing truck, and fork lift.

• Tags, lifts, and unloads customer property (up to 100 lbs.) from baggage compartments of

aircraft.

Delta Global Services 3/2008 - 10/2008 Jamaica, New York US

Export Customer service Specialist

• Confirm flights and bookings and if necessary rebook cargo.

• coordinate with freight forwarding companies to make sure all needed paperwork is

received so freight can fly on scheduled flights and times including shippers dangerous

goods declaration, airway bill, house airway bills, payment methods, shipper and consignee

information.

Time Warner Cable 11/2007-2/2008 Flushing, New York US

Customer Service Specialist

• Provide assistance and expertise to customers in a call center environment

• Receive orders for installation, disconnection, service/repair or change in service

Transportation Security Administration 9/2005 - 8/2007 Jamaica, New York US

Transportation Security Officer

• Screen passengers and all of their accessible property

• Analyze x-ray images to prevent and detect prohibited items.

• Use explosive detection equipment to prevent and detect explosives

• Interact with the public to aid them in getting to their desired location

New York City Police Department 5/2003-2/2006 New York, New York US

Customer service/Fingerprint Technician

• Classified fingerprints according to established methods and procedures.

• Searched fingerprint files and compared and analyzed them with impressions on record.

• Performed clerical work in a very high volume area. Duties in included but were not limited

to answering phones, filing, and data entry.

• Operated various computer consoles to facilitate quality performance

Education

New York City Technical College - 08/2002 - 05/2005

- Brooklyn, New York

Coursework Included: ~ English Literature ~ Accounting ~ History~ Sociology~ Computer

Programming ~ Psychology

University at Albany - 08/1998 -05/2001

- Albany, New York

Coursework Included: ~ Accounting ~ Business Law ~ English Composition ~ Advanced Math ~

Computer Information Systems

Boys and Girls High School - 09/1994 -06/1998

- Brooklyn, New York

Diploma Received: High School Diploma

Computer Skills

Microsoft Word ~ Microsoft Excel ~ Microsoft PowerPoint

Professional & Academic References upon Request

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