Customer Service Manager

**** * ***** ** #93-850-***-****

Tucson, AZ ***** ******@***.***

Shawna Trotter

Objective To obtain a position that will enable me to use my strong organizational skills, educational

background, and ability to work well with people.

Education Aug. 2001-May 2005 University of Arizona Tucson, AZ

BA Elementary Education

Graduated Magna Cum-Laude

GPA 3.76/4.0

Dean’s List

Professional Oct. 2008- August 2010 Bed Bath and Beyond Meridian, MS

Experience Customer Service Trainer/Manager

Responsible for training all new and current employees on store procedures

and products.

Kept up to date and accurate records for all employees based on product

training.

Responsible for the bridal business of the store, training bridal consultants

and reporting the business to the store manager weekly.

Answered phones, performed cash transactions, worked with customers and

was a key holder.

Ensured customers’ needs were met

Aug. 2007-May 2008 Bellview Elementary Pensacola, FL

Second Grade Teacher

Fostered meaningful relationships with students, parents and other educators

to create an environment in which all can cooperate and learn.

Prepared lesson plans and objectives to meet state standards

Counseled and adjusted students when problems or academic problems

arose and met with parents.

Engaged in effective and appropriate classroom management techniques.

Maintained communication with parents through newsletters etc.

Assess student outcomes with formative and summative assessments.

Aug. 2005-Feb. 2007 Miller Elementary Tucson, AZ

Second Grade Teacher

Enhance student academic and social growth by using varied activities and

teaching strategies.

Incorporate students’ prior knowledge to further enhance learning objectives.

Prepared weekly newsletters to encourage open communication with

parents.

Developed age-appropriate lesson plans and directed classroom instruction

in all subject areas.

Sept. 03-May 05 Arizona Family Therapy Tucson, AZ

Office Receptionist/Assistant

Greeted customers, answered phones, made appointments, filed and copied.

Verified insurance and co-pays

Organized all materials for group therapy and took payments and entered

them into the computer.

Assisted the president of the company with anything that she needed

accomplished.

Contact this candidate