Customer Service Manager

Location:

Posted:

October 18, 2010

856-***-**** ( ***.******@**********.***

melinda moran

SKILLS AND PROFICIENCIES

. 10 Years of Customer Service

. Excellent Written and Verbal

. Extremely productive in high volume and high stress environment.

. Planning and Scheduling

. Telephone Reception

. 45 wpm Typing Speed

Employment

09/2005 - 03/2008 Tandem Technology, Blackwood, NJ

Assistant Manager and Technician

. Handled the task of coordinating daily shipping activities and maintained

good relationship with our customers and vendors.

. Ability to work independently and meet deadlines.

. Handled all parts procurement.

. Detail-oriented, efficient and organized professional with extensive

experience in accounting system.

09/2002 - 09/2005 Barcode Solutions Inc., Blackwood, NJ

Office Manager and Technician

. Established and maintained electric records of the management system for

all incoming and outgoing.

. Responsible for performing troubleshooting

. Assisted with the repairs of barcode equipment on site for existing

customers.

. Responsible for loading new software and systems on existing equipment.

09/2000 - 09/2001 Madtek Corporation, Voorhees, NJ

Clerical and Shipping Clerk

. Provided assistant to managers with invoicing and calling customers with

estimated arrival time of their units.

. Called customers with noticed of past due invoices.

. Cleaned and did light repair on units. Keep track of all incoming and

outgoing orders.

Education

07/2008 - 12/2008 Network Learning Institute, Mt. Laurel, NJ

Certificate of Completion Cisco Entry Network Technician