Customer Service Representative
Resume:
RICHARD L. BROWN, JR.
**** *. ******** **. *** **03 ( Phoenix, Arizona 85044
Home: 480-***-****
Cell:
Email: abi62u@r.postjobfree.com
OBJECTIVE:
Experienced Office Clerk who enjoys a challenge seeking opportunity to
learn and improve skills
PROFESSIONAL EXPERIENCE:
General Electric/GE Money
04/2010-Present
Customer Service Representative
Tempe, Arizona
> Recognized for outstanding individual performance for the month of
July and September in achieving over 100 Debt Cancellation sales
> Troubles shoots and solves many complex issues in a fast paced call
center environment
> Maintains a high level of energy, resilience, and a positive attitude
through escalated situations
> Multitasks while handling and resolving customer complaints by
navigating through multiple computer programs, imputing notes of the
call in the system, and cross-selling to customers on GE products
Select Staffing/ADP Payroll
11/2009-04/2010
Associate Production Representative
Chandler, Arizona
> Operated check stuffing machine by inserting paychecks and vouchers
into envelopes ensuring complete accuracy and quality
> Processed outgoing packages and envelopes from services such as
Federal Express and United Parcel Service using postage meters,
scanners, and scales
> Received, separated, and packaged client paychecks and vouchers from
the Computer Room paying strict attention to detail and satisfying all
quality requirements
> Thoroughly delivered and sorted envelopes and boxes to the Traffic
Department by the applicable routes
Defense Finance and Accounting Services 5/2008-6/2009
Accounts Maintenance Clerk Cleveland, Ohio
> Performed as an integral part of the Marine Corps Workload Transition
Team, transferring Interdepartmental Bills Disbursement workload
process from DFAS Kansas City to DFAS Cleveland
> Efficiently processed all incoming billing charges from authorized
government agencies that act as sellers through system research of
unmatched disbursements that are distributed daily through a shared
Root Cause Database
> Accurately maintained accounting records, verifying mathematical
accuracy, ensuring correct authorizations, completeness of data and
validity of classifications
> Received, scanned, and reviewed incoming unknown bills to determine
the proper location of where the bills need to be sent
Jones Day Law Firm 12/2003-5/2008
Mailroom Assistant Cleveland, Ohio
> Thoroughly sorted, processed, and distributed large quantities of
incoming and outgoing mail
throughout the firm
> Maintained a mail log to track registered, certified, and express mail
packages
> Operated office equipment that was used on a regular basis including
computers, printers, and postage meter machines
> Assisted with the training of all new employees on mail room procedures
> Thoroughly performed a variety of administrative tasks such as drafting
correspondence,
scanning case files, ordering supplies, and supporting the
docketing department
Alamo Local Marketing Division 11/1999 to 1/2002
Accounts Receivable Clerk Solon, Ohio
> Meticulously managed the customer billing system
> Accurately generated monthly reports and reviewed all documentation
for completeness
> Maintained the integrity of the filing system by timely and accurately
filing documents
> Analyzed and researched company addresses via internet to reconcile or
close contract discrepancies
> Performed a variety of administrative duties to support administrative
team
United States Air Force 12/1993 to 1/1998
Weapons Storage Operator Moreno Valley, CA
Aviano, Italy
> Managed and controlled a Weapons Storage Facility by way of an
advanced security surveillance system
> Operated a two-way communications system in receiving, sending and
monitoring messages to surrounding posts and mobile security forces
> Maintained a high degree of accuracy and alertness in dispatching
patrols to various alarms within the facility
> Prepared and maintained a variety of logs, and recorded all incoming
and outgoing communications while performing clerical tasks such as
typing and filing
EDUCATION:
Cuyahoga Community College
Undergraduate studies in Graphic Arts
Remington College
Undergraduate studies in Computer Programming
QUALIFICATIONS:
Microsoft Word, Excel, Internet Explorer, PowerPoint, Windows XP, and
Microsoft Outlook
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