Project Manager
Resume:
Eduardo Santiago
****************@*****.***
Port St Lucie, FL 34953
OBJECTIVE
To secure a position that will effectively employ my Human Resource
experience and training to achieve success for company
goals while offering the continued opportunity for
professional and personal growth.
SUMMARY OF QUALIFICATIONS
Experienced, creative professional possessing strong
analytical and problem solving abilities with excellent
communication and organizational skills.
EMPLOYMENT
10/03 - 03/09 BLACKBOX NETWORK SERVICES
Installation Project Coordinator: Managed the implementation of new
installation orders for multi-vendor hardware and
cabling implementations throughout the USA and Canada.
Structured the project schedule, reviewed contracts
(pre-sale & post-sale), conducted progress meetings with
the customers, ordered the material, scheduled
deliverables (technicians and programmers) tracked and
reported all activities within projects to the national
level.
Proactively resolved potential conflicts and
performed financial review and reconciliation of job
costs in comparison to the project objectives during and
upon completion of the project.
. Maintained as-sold/as-installed margin to >5% annually.
. Successfully trained incoming install coordinators while
managing increased project responsibilities.
3/99 - 10/03 BLACKBOX NETWORK SERVICES
Call Center Supervisor: Responsible for the success of the Call
Center's service staff in the timely and effective
delivery of service to our customers.
. Successfully hired, trained and coached service staff on
department procedures and policies as evidenced by two
mergers during tenure.
3/95 - 11/98 ACCUSTAFF Incorporated (Modis)
HR On-Site Manager: Managed 180 employees. Monitored employee
performance, conducted reviews. Coordinated recruiting,
employee relations, payroll, benefits, worker's
compensation and FMLA.
Initiated conflict resolution to all HR employee issues and
investigated employee complaints including all
harassment and discrimination issues.
SPECIAL SKILLS
Bilingual (English/Spanish) Microsoft Office, Call
Center ACD, IDVR.
EDUCATION
Associate of Applied Science
Major: Illustration
Fashion Institute of Technology
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