Customer Service Representative

Richard P. Noel

**** ***** ***** *** #***, Indianapolis, In 46220

H: 317-***-**** E-Mail: *.******@*****.***

ABILITIES

Effective Team leader Presentations Developing Rapport

Proficient in Problem Solving Organizational Abilities Representing

others Initiating new ideas Microsoft Office experience

Delegating with respect Communication Counseling

Managing conflict

Reporting information Coordinating Tasks Interviewing

Delegating responsibility Meeting goals

Teaching/Training Managing groups Speaking Effectively

EDUCATION

December 2009 Bachelor of Arts - Communication Studies IUPUI

Indianapolis, IN

WORK OF EXPERIENCE

March 2010 - May 2010 Indiana School for the Deaf

Indianapolis, IN

Assistant Girls Track Coach

* Assisted in planning well-organized daily practices that incorporate

fundamentals and skills

* Responsible for positively representing the program to the community and

to the students/athletes through the development of good relationships

with parents and players

* Assisted with care of and inventory of equipment

* Reported any students' concerns/complaints to the head coach

* Volunteered at track & field meets including timing or measuring events,

gathering equipment, coordinating other volunteers for the high school.

February 2009 - September 2009 Communication Access Center J.O.B.S.

Indianapolis, IN

Job Developer

* Provided one to one professional interaction with clients

* Recommended and scheduled client training

* Researched information on employers, job fairs, training and other

vocationally-related information

* Provided outreach support in community as assigned

* Assisted with making job development reports

* Submitted work activity calendar to manager weekly

* Focused a positive work atmosphere by acting and communication in a

manner to facilitate collaboration among myself, customers, clients, co-

workers and management

August 2007 - March 2009 Communication Access Center

Indianapolis, IN

Customer Service Representative

* Assisted the Director of Operation in managing the reports

* Gave presentations regarding XVRS service and non-profit organization CAC

* Assisted with outreach activities and marketing

* Submitted work activity calendar to manager monthly

* Reported service-related issues and interface with Customer Support

* Verified billing and invoices

* Researched and created a list of high school, theater, and college from

all over U.S. for future assignments

* Provided a list of potential customers to Director of Operation

December 2005 - March 2007 Be Inspired

Indianapolis, IN

Customer Service Representative (Sales)

* Recommended specific product by determining customer requirements and

expectations

* Provided alternate products based on cost, availability or specifications

* Delivered product on expected date and in a timely manner

* Provided information on terminology, features, and benefits of products

* Determined trends in customer satisfaction.

February 2003 - November 2005 Q-Edge Corporation

Indianapolis, IN

Team Lead

* Assisted Supervisor in managing material handling and inventory control

and discussing with leader line's quality goals

* Trained new employees to read and follow the SOP's that show how to build

variety of work orders

* Discussed with employers to improve their quality goals to include a

variety of work orders which produced 300 units each day

* Successfully built a cooperative work team and promoted a productive

environment by:

1. Leading employees to meet production

2. Quality goals in resin regeneration

* Performed pretest and run/plug-in of equipment

* Repaired errors and reported to technicians

* HONORS:

1. Selected as 2003 employee of the month

July 1993 - March 2002 National City Bank

Indianapolis, IN

Operation Processing Clerk II

* Assisted Supervisor in managing the reports, producing planning planners

and solving customers' complaint about invoices

* Verified variety of company accounts

* Researched misapplied payment

* Reconciled accounts

* Prepared deposits

* Delegated responsibility for 10-key data entry

* Pended and closed accounts

* HONORS

1. Received numerous achievement and outstanding awards for work

performance

2. Nominated as 2000 employee of the year

VOLUNTEER EXPERIENCE

September 2009 - Present Indiana Chapter of Black Deaf Advocates

Representative

* Build and maintain positive relationship with Deaf and Hard of Hearing

communities

* Give presentations of Deaf Culture and Black/Deaf community

August 2010 - Present Eastern Star Church

ASL Instructor

* Develop ASL curriculum

* Teach at the beginning levels, the intermediate level and the advance

level of ASL

LANGUAGE

American Sign Language

English

HONORS AND ACTIVITIES

Vice president, Indiana Chapter of Black Deaf Advocates, current

Member of Creekside Ministries, current

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