Technical Support Manager

Nicholas Ferland

**** *** *** *

Seattle

WA

***19

425-***-****

Goal:

My life goal is to find a challenging position in IT support

as I pursue a degree in computer science. I have held several positions in

the technical support field, ranging from full systems administration to

Tier-1 help desk support. I've been providing technical support for about

five years. Two of those years are professional experience, and three of

those years are in school experience.

Experience:

Petz Enterprises

Help desk support

Full-time contract

December 2009 - February 2010

. Supported users using crosslink tax preparation software.

. Identify and resolve several hardware issues with the application

software.

. Found and made solutions for printing issues involving a conflict

between PCL printer drivers and PCLe drivers in the software.

Arts in Motion

System administrator

Internship

June 2009 - October 2009

. Setup wireless network system.

. Managed exchange server and domain server.

. Implemented and documented effective windows security policies.

. Identify and resolve hardware and software issues.

. Increased productivity in the school about 25% than it was before.

Software: Operating systems:

. Microsoft Office XP . Microsoft Windows 98

. Microsoft Office 2003 . Microsoft Windows NT

. Microsoft Office 2007 . Microsoft Windows 2000

. Avast anti-virus . Microsoft Windows XP

. Zone alarm firewall . Microsoft Windows Vista

. Microsoft exchange server . Microsoft Windows 7

Hardware: Skills:

. Network components . Visual C#(Novice)

wired/wireless . HTML

. Most major networked . VB script

printers/copiers . Java Script

. 32/64 bit Intel based

References:

Mark Castro

209-***-**** x2430

*******@*******.***

General Manager

Kelly Mullaney

206-***-****

*********@*******.***

Technical writer

Ben Mcdonald

253-***-****

*********@*******.***

***@***********.***

Technical support lead

Contact this candidate