Customer Service Director
Resume:
Ashaki Osborne
Gaithersburg, MD 20878
Mobile Number: 240-***-****
Email Address: ********@*****.***
SUMMARY OF SKILLS
HTML, Front Page, Dreamweaver, Home, Java Script, MS Office (Word, Access,
Excel, Power Point), MS Publisher, MS Outlook, Webpage Design, Photoshop,
Corel Draw, Multitask, compile and analyze data, Office Manager, Team
player, and XML
EXPERIENCE
February 2009 to Present; 40 hours per week, Contractor, Administrative
Support Assistance/Governance Support, Pentagon Force Protection Agency,
9000 Defense Pentagon, Washington, DC 20301-9000, Supervisor: Donald
Gendreau, Director, 703-***-**** or Gregory Goff, Deputy Director,
I currently serve as the Administrative Support Assistant for the Chief
Information Officer (CIO) Director and Deputy Director, Pentagon Force
Protection Agency (PFPA). I am responsible for performing administrative
support functions and staff work for the Director and Deputy Director and
their staff. I advise the Director and Deputy Director on all
administrative matters, applying knowledge of Department of Defense policy,
functions, and objectives; and records and correspondence management and
controls to accomplish assigned duties. As the CIO Support Assistant, my
daily responsibilities consist of reviewing daily and long-range calendars
events in order to determine appropriate meeting preparation requirements
and suspense actions. I compile and monitor materials for the Director's
Daily Book that include read-ahead materials; meeting attendee lists;
biographies; daily updates; and daily schedules for the Director and
Deputy. I discuss with the Director and Deputy on daily schedule planning,
reminding them of commitments made, matters that need their attention, and
suspense actions pending. Based on emerging issues, I rearrange schedules,
cancel engagements, or making other arrangements, ensuring that all persons
affected by these changes are promptly notified. All monitoring of
scheduled meetings and appropriate venues are conducted using Microsoft
Office Outlook Calendar. I review all incoming mail and determine which can
be handled personally, refer to subordinate officials, and which should be
forwarded to the personal attention of the Director. I compose replies to
correspondence from either personal knowledge of subject or based on verbal
instructions or rough draft by the Director or Deputy. I type a wide
variety of material including but not limited to memoranda, reports,
letters, and tables. Such items are produced in final form using an
assortment of office software, Microsoft Suite applications (Word, Access,
Excel, Power Point). I developed and maintain an internal suspense tracking
system for the control of daily incoming/outgoing correspondence and
actions. I am the principal advisor on all correspondence procedures and
administrative policies. I review and edit all incoming correspondence and
action documents for the Director's signature for quality, consistency,
format, and compliance with administrative and policy and ensure necessary
clearances have been obtained. I screen all incoming matters and funnel to
the Director for those requiring his personal attention. I coordinate all
necessary travel arrangements, arrange scheduled visits, make all airlines
and hotel reservations, submit appropriate Visiting Official Notifications.
During the Director's absence, I continually maintain communication to
ensure he is aware of any emerging issues that may require his immediate
attention. I prepare agenda for conferences, remit information/material
items to participants on subject and follow-up with after action reports
and/or required studies. I execute special assignments of high sensitivity
that frequently requires data analysis of facts and information for use of
the Director in reaching conclusions and making judgments.
March 2007 to January 2009; 40 hours per week, Contractor, Administrative
Support Assistance, Pentagon Force Protection Agency, 9000 Defense
Pentagon, Washington, DC 20301-9000, Supervisor: Sergeant Lawrence
Marshall, 703-***-****
Receive and process mail, correspondence, and reports. Compose letters and
reports, review correspondence for format accuracy and completeness. Serve
as Officer Manager, order office supplies, organize office files, schedule
Medical and Physical Fitness tests for current Police Officers,
preplacements, new hires and Protective Service Drivers. Perform data
entry of police officers' personal information. Update contact information
for law enforcement employees and make changes when needed. Prepare travel
orders, receive and monitor incoming calls to ensure an appropriate
response is provided. Reply to written or oral inquiries, file, fax, copy
documents, prepare medical kits, and perform other administrative duties as
assigned. Compile and maintain monthly statistics for Medical Standards and
the Recruiting Team.
September 2002 to March 2007; 40 hours per week, Contractor, Administrative
Support Assistance/ Recruiter, Pentagon Force Protection Agency, 9000
Defense Pentagon, Washington, DC 20301-9000, Supervisor: Sergeant Lawrence
Marshall, 703-***-****
Coordinated and scheduled all pre-employment activities for the Pentagon
Force Protection Agency (PFPA) Professional and Standards Branch.
Scheduled interviews, medical examinations, physical fitness tests, and
processed Standard Form 86. Prior to each interview, I ensured each
applicant received the required information and processed fingerprints
cards. Conducted background and internal investigations, phone interviews,
to include reference checks. Created status reports and provide update
reports to Team Leaders and Management. Served as a focal point for
Recruiting issues and the Recruiting Commander. Provided assistance and
leadership to employees and clients in the Supervisor's absence. Attended
job fairs to attract potential Police Officers and personnel from the Armed
Forces.
June 2001 to September 2002, 40 hours per week, Contractor, Administrative
Support Assistance, Pentagon Force Protection Agency, 9000 Defense
Pentagon, Washington, DC 20301-9000, Supervisor: Captain Anthony Brisueno,
Provided technical support in the planning, designing, implementing and
maintaining the Organization's website. I applied knowledge of Internet
technologies; such as, programming, script languages, accessibility
requirements and optimized existing websites. Provided guidance in the
design and development of new websites. Created messages for the Pell Grant
website, which informed the user of alerts and current events. Created a
checklist which organized research with the Accessibility process, created
an Issue page, which provided details of Jaws (software that reads the
entire website and demonstrates behavior in different browsers, Internet
Explorer and Netscape). Researched other web sites to determine whether
Jaws supported it (Netscape.com). Completed the "Quick Help Guide" located
on the Pell Grant website, which provide a brief description of the page
and its definition. Designed and developed the Pell Grant website.
July 1997 to June 2001; 40 hours per week, Contractor, Customer Service
Representative,
Provided customer service to the Department of Education office staff and
the Federal Pell Grant Program. Utilized the IBM mainframe to research
statues of batches, student records and authorization amounts in order to
respond to Institutions inquiries of Pell Payment data. I utilized the
remote connection for TIV WAN and the Sun 2 to research connectivity
between institutions and the Department of Education and to troubleshoot
any problems with connectivity. Responded to voicemail and e-mail
inquiries. Provided immediate responses and solutions to inquiries and
certified the data received from various institutions and the Pell Grant
Program. Enter request for documents and reprints of files and reports.
Retrieved data from data base and create documents with the information.
EDUCATION
I am currently attending Montgomery College
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