MICHAEL C. WELLS

**** ******** *** #*, **** UT 84043 801-***-****

e-mail: abi5l4@r.postjobfree.com

INFORMATION SYSTEMS & COMPUTER OPERATIONS PROFESSIONAL

. In-depth Professional experience as an IT Department Manager and

Microsoft Network Administrator

. Department lead responsible for all IT infrastructure, training,

development and personnel.

. Highly analytical troubleshooter with particular strengths in LAN/WAN

connectivity, hardware and software configurations.

. Proven interpersonal, communications, customer service, support and

training skills.

MANAGER, TECHNICAL SUPPORT 01/10-Presen eFileCabinet, Provo, UT

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Manage 7 technical support technicians to ensure eFileCabinets customers

have all of their technical issues are addressed in a timely manner.

Coordinate the installation of applications for all new customers.

Promote all services to new and existing customers.

Discover bottlenecks in the technical support department to streamline

procedures effecting the timely response to issues within the department.

Maintain a consistently high level of technical expertise as to provide

exceptional support and minimizing time on technical support calls.

Train technicians on new products and services so they are prepared to

assist new and existing customers.

SENIOR NETWORK ENGINEER 08/08- 04/09 Nexus IT Consultants, Park City, UT

Provide oversight and administration of Local Area Networks (LANs), Wide

Area Networks (WAN), and related network equipment.

Manage VPN connections for individuals as well as several remote locations

running a POS system based at company HQ.

Protecting network data, monitoring network performance management and

optimization. Filter users rights according to department.

Performance tuning using performance monitor and event viewer to identify

and resolve performance bottlenecks.

Maintain local servers, including software, security administration, and

data backup/recovery protocols.

Maintain Active Directory, as well as PC clients and other network

peripherals and software.

Use tools for remote administration of networks and work stations.

GENERAL MANAGER 02/02-05/08 New Visions Computers, Red Bluff, CA

Manage staff and inventory for two retail computer shops. This includes the

technical staff assigned to each store for walk-in clients.

Manage all field service technicians and their schedules. Assign

technicians to each client and ensure that all accounts are having their

technical requirements meet.

Responsible for acquiring new accounts and assigning a technician that will

be responsible for the new account.

Managed connectivity for multi-site retail operation to ensure access to

CounterPoint POS system.

Rebuild internal network launching new methods for communications.

Implement new handheld devices and applications for new billing database.

Develop new client tracking database used for both asset tracking as well

as all in-shop and on-site service calls.

Hands on technical manager installing hardware of all types as well as

installing software.

Eradicate virus & spyware from client's computers both in-shop as well as

on-site.

Build, configure, and sell computers and servers for home as well as

business clients.

Run CAT5 cabling, terminate cables, rack mount servers and networking

equipment.

Install and configure UPS and backup devices.

DIRECTOR OF INFORMATION SERVICES 08/00-11/01 ITEX Corporation, Sacramento, CA

Team leader with one assistant for all IT department activities including

determine corporate standards, desktop support, server/network support and

application development.

Determining and resolving all IT related issues such as computer resources,

network bandwidth, supplies, telecommunications and remote access to the

network.

Dramatically slashed more than $46,000.00 from the IT/Telecom budget by

creating a new integration system for all corporate offices.

Appointed by corporate management to roll out-out a new member accounting

system for up to 75 brokers.

Selected by the COO for three unique trouble shooting IT projects in LA,

Portland and Seattle.

Dispatch IT personnel to resolve any and all desktop and network

connectivity issues.

Member of the Long Range Planning Team for corporate IT needs and

resolutions.

Isolating, determining and resolving telecommunication issues and other

problems.

Performing configuration/troubleshooting of Windows and Exchange 2000

systems on Dell, Compaq and HP servers/desktops.

Handle all IT/telecomm related issues for the corporate headquarters and 7

remote corporate offices.

NETWORK ENGINEER 05/00-08/00 Wells Fargo Bank, Roseville, CA

The network environment consists of 3Com routers, switches, link converters

and hubs as well as Motorola CSU/DSUs and ISDN Modems and Sync Research

CSU/DSUs and Cisco Routers.

Undertook testing and analysis to resolve and troubleshoot LAN/WAN outages

and problems for the Wells Fargo Network Control Center.

Determining and resolving LAN/WAN connectivity issues for PPP, Frame and

ISDN circuits.

Working as part of the Wells Fargo Network Control Team handling escalated

network connectivity issues.

Dispatching field engineers to site with the correct equipment.

Assisting field engineers in troubleshooting and replacing equipment.

Isolated, determined and resolved telecommunication and network

interruptions issues.

Performing remote configuration/troubleshooting of devices through telnet

sessions over TCP/IP.

RESIDENT NETWORK ENGINEER III 12/99-05/00 3Com Corporation, Santa Clara, CA

Tracking and troubleshooting LAN/WAN outages and problems for the Wells

Fargo Network Control Center.

Determined and resolved LAN/WAN connectivity issues for PPP, Frame and ISDN

circuits.

Assisted the Wells Fargo Network Control Team by handling escalated network

connectivity issues.

Dispatched field engineers to site with the correct equipment.

Assisted field and corporate engineers in troubleshooting and replacing

equipment.

Isolated, determined and resolved telecommunication issues and network

outages per incident.

Performed remote configuration/troubleshooting of devices through telnet

sessions over TCP/IP.

Recommended comprehensive database for trouble ticket tracking and issue

escalation, resulting in 20 man hour savings per week.

Researched and developed new troubleshooting procedures, resulting in time

and resource savings.

SENIOR ACCOUNT MANAGER 9/99 to 12/99 Recom Managed Systems, Sacramento,

CA

Performed tracking and troubleshooting of LAN outages and problems for

current and new customers.

Determined and resolved LAN/WAN connectivity issues for dial up and DSL

customers.

Assisted the WAN Team by handling escalated network connectivity issues.

Designed, implemented and executed Y2K project for all of Recom's

Customers.

EDUCATION

AS Heald College, San Francisco Graduated June 1994

CERTIFICATIONS

. CompTIA A+ # COMP10164374

. CompTIA N+ # COMP10164374

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