Customer Service Administrative Assistant
Resume:
SYLVIA SCHRADER
North Richland Hills, TX 76180
******.********@****.***
OBJECTIVE
To obtain a position with a well established company that will utilize my
skills and provide new and challenging opportunities.
SKILLS
Vast experience as a supervisor responsible for ensuring insurance
applications are keyed and appropriately applied to 7,000 active agents.
Extensive experience in commissions and bonus programs appropriately
applied to agent accounts. Significant customer service experience working
with agents ensuring all advances, commissions, and bonus are properly
applied; excellent communication skills with a strong attention to detail.
EMPLOYMENT HISTORY
Health Markets, North Richland Hills, TX 1997-
Present
Agent Financial Hotline 2006-Present
. Responsible for working individually with each agent answering
questions pertaining to advances, commissions, bonuses, stock plans,
1099's, agent contracts, good standing, taken rates, and all
financial information regarding agents insurance business
. Direct contact for conversion of HealthMarkets systems to new
Insphere products and new automated systems
New Business Supervisor 2001-2006
. In charge of 34 employees providing leadership by example,
instilling a service-oriented attitude toward employees and
customers
. Provide Coaching and feedback to employees to enhance their
performance and continuous development
. Apply effective verbal and written communication skills to
professionally handle escalated situations with agents and personnel
. In charge of ensuring all applications received are processed by the
weekly deadline so the field force will receive their weekly
advances.
. Employee Audits of weekly and daily error logs
Senior Administrative Assistant 1997-2001
. Senior processor inputting all incoming health applications,
processing errors and making adjustments to balance money submitted
with applications
. Input and research re-applying applications
. Consult with licensing concerning any problems with agent licensing
. Communicate daily with agents on issues regarding applications or
any questions on their new business
Education
Tarrant County College General Studies 1997-2009
Insurance Center Training Program 2001-2003
. Certified Supervisor in Senn-Delaney Leadership including
Fundamentals of Supervision, Interviewing and Selection,
Strategic Thinking, Performance Management, Delegation,
Discipline & Conflict, Measurements in Insurance.
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