Customer Service Data Entry
Resume:
Diane Lee
West Columbia, South Carolina 29170
803-***-**** (Cell)
*****.*****@*****.***
OBJECTIVE:
To obtain a support position with a growing company, where employees
and management exemplify a common respect for the other and where I
may have the opportunity to contribute to the overall success of the
company.
EDUCATION:
Greenwood High School 1963 - 1967
Greenwood, SC
High School Diploma
Business & Academics
Columbia Commerical College 1967 - 1969
Columbia, SC
No Degree
Data Processing Machinery
EMPLOYMENT HISTORY:
Employer: Advance America
Title: Customer Service Representative
Location: Columbia, SC
Duration: 10/2009 - 08/2010
Job Duties: Provide excellent customer service to existing and prospective
customers of Advance America. Address and solve customer problems
promptly and courteously. Make sure the customer is completely satisfied.
Initiate customer loan contracts and receive payments of said loans.
Extend courtesy calls to customers reminding them of their upcoming
appointments. Conduct collection calls to customers with past due
accounts.
Employer: SCDOR
Title: Data Entry Technician
Location: Columbia, SC
Duration: 09/2001- 06/2009
Job Duties: Data entry of all pertinent documents and forms required by the
SCDOR, to include individual tax returns, sales and use tax, business
licenses, etc. Create and maintain Data Entry training and procedure
manuals.
Employer: Carolina First Bank
Title: Proof Operator
Location: Columbia, SC
Duration: 09/2005- 2008 (Part Time)
Job Duties: Operated proof machine to encode checks for deposit. When
bank went to imaging, I utilized a personal computer to verify scanned
images of checks for deposit. Although this job was considered part time,
I worked approximately 35 hours per week in the evening.
Employer: SCDOT
Title: Information Resource Consultant I
Location: Columbia, SC
Duration: 06/1995 - 06/2001
Job Duties: Administrator of statewide mainframe utilized to track the
repair cost of maintaining the agency's vehicles and off road mobile
equipment. Responsible for the implementation of the system into 50
locations throughout the state. Provided initial user training and on
going support for the system. Served as the liaison between field offices
and headquarters IT Department, as well as a technical advisor to the
Director of Maintenance. Developed, created statewide policies and
procedure manual for maintenance shop employees. Tested and approved for
implementation, all programming changes which I had requested.
Represented the Maintenance Engineering office in Information Technology
meetings statewide and provided technical advice accordingly. Generated
all letters, memos, and reports regarding my area of responsibility.
Backup payroll liaison.
Employer: SCDOT
Title: Information Resource Coordinator II
Location: Columbia, SC
Duration: 03/1991 - 06/1995
Job Duties: Provided computer hardware and software support to the
employees in the Director of Maintenance Engineering office. Provided
initial user training and ongoing support for a statewide mainframe
software application. Served as the liaison between field offices and
headquarters IT Department, as well as a technical advisor to the Director
of Maintenance. Evaluated new maintenance oriented software for the
engineers. Represented the Maintenance Engineering office in all pertinent
IT meetings and provided technical advice accordingly. Recommended IT
equipment for budgeting, prepared equipment justification/funding, and
followed through with the requisition(s) for purchase.
Employer: SCDOT
Title: Administrative Assistant
Location: Columbia, SC
Duration: 09/1989 - 03/1991
Job Duties: Assisted with the regulation of outdoor statewide sign permit
program. Administrator of the Interstate Signing Program (gas, food,
lodging, and camping directional signs) located near interstate exits.
Provided computer support to office personnel. Generated all letters,
memos, and reports regarding my area of responsibility.
Employer: SCDOT
Title: Information Resource Coordinator I
Location: Columbia, SC
Duration: 09/1985 - 09/1989
Job Duties: Schedule and conduct computer training classes to agency
employees, to include "Introduction to Personal Computers" and "WordStar
2000" (word processing software). Process the purchase of all agency IT
equipment, to include researching justification for equipment, budgeting,
and vendor pricing. Prepare IT agenda for IT committee approval. Provided
statewide user support for agency software and assisted users with special
projects that required more software knowledge than they had so far
acquired.
Employer: SCDOT
Title: Data Entry Operator II
Location: Columbia, SC
Duration: 03/1978 - 09/1985
Job Duties: Perform data entry of all documents pertinent to DOT business,
including Accounting, Payroll, Personnel, and Engineering.
Employer: SC Farm Bureau
Title: Data Entry Operator
Location: Columbia, SC
Duration: 06/1977 - 03/1978
Job Duties: Perform data entry of all documents pertinent to SC Farm Bureau
business.
Employer: Lander University
Title: Computer Operator
Location: Columbia, SC
Duration: 09/1974 - 06/1977
Job Duties: Perform data entry of all documents pertinent to Lander
University & processed jobs from mainframe. to include payroll, student
grades, etc.
Employer: SCDOT
Title: Data Entry Operator II
Location: Columbia, SC
Duration: 12/72 - 09/74
Job Duties: Perform data entry of all documents pertinent to DOT business,
including Accounting, Payroll, Personnel, and Engineering.
Employer: Colonial Life Insurance Co.
Title: Data Entry Operator
Location: Columbia, SC
Duration: 12/1970 - 12/1972
Job Duties: Perform data entry of all documents pertinent to Colonial Life
Insurance Co.
SKILLS AND ABILITIES
o Approximately 37 years data entry experience and 24 years
personal computer experience.
o 3270 Mainframe Experience.
o Typing speed 65 - 70 WPM.
o Average 14,000 - 16,000 keystrokes per hour, depending on the
application.
o Working knowledge of Microsoft Office.
o 13 years Customer Service and User Support Experience
o Excellent communication and people skills
o Strong Team player
o Very Detailed oriented
o Dependable, efficient, honest and punctual
o Non-procrastinator
o Always completes work in a timely manner, unless a problem
occurs, which is beyond my control
Contact this candidate