Customer Service Sales Representative

Jeffrey J. Miller

Wilton Manors, FL. 954-***-**** *********@***.***

SUMMERY OF QUALIFICATIONS

More than 20 years experience in sales and marketing, with proven metrics

of success

Effective management and leadership skills combined with strength in

public speaking and strong advocacy voice

Warm, enthusiastic personality and excellent relationship-building skills

Deep understanding of various methods to engage clients, prospects and

community on many levels

Solid team player with ability to motivate and inspire colleagues,

volunteers

Creative communicator with expertise in new new media and social

networking tools

Organized and efficient, able to manage multiple priorities and meet tight

deadlines

Unflagging sense of humor, optimism and positive energy

A passion for volunteerism, support and participation of many non-profit

causes

PROFESSIONAL EXPERIENCE

SENIOR LOAN PROCESSOR / MORTGAGE BROKER 07/2002-Present

O'Brien Financial Group, Fort Lauderdale, FL

Currently report to and assist the President and CEO in daily management of

the organization.

Assisting the Company President and CEO with developing and implementing

new marketing and customer service strategies

Successful management of office operations, processors and mortgage brokers

PROMOTIONS COORDINATOR / SALES REPRESENTATIVE 05/2005-Present

TribalSon, Inc., Oakland Park, FL

Successfully promote products and services through experimental

promotional marketing by creating a unique experience at exhibition booths

Currently act as a promotional ambassador with various campaigns for

trade shows

SHORT SALE FACILITATOR 06/2010-

09/2010

Roberto and Associates Inc., Fort Lauderdale, FL

Responsible for establishing communications with realtors, clients, and

lenders; successfully updating all through the process of short sale

lending.

Marketing and selling of new services to realtors and law offices

Successfully coordinated and scheduled closings

Reviewing and clearing title, lien searches, and proper conveyance of

property

MENTAL HEALTH TECHNICIAN 01/2010-

06/2010

Fort Lauderdale Hospital, Fort Lauderdale, FL

Established a therapeutic relationship with all patients while maintaining

a therapeutic environment in the Psychiatric, Adolescent, and Chemical

Dependency Units.

Facilitated work shops and groups with patients

Successfully created and facilitated new group programs for Adolescent Unit

Implemented and lead group field trips for inpatient clients

PROMOTIONS COORDINATOR / SALES REPRESENTATIVE 04/2003-

06/2009

Teligence, Vancouver, B.C., Canada

Developed new ways to bring brand relevance to clientele

Responsible for introduction of social networking media to large

audiences

Successfully resolved customers' needs and explained and demonstrated

products to them.

Completed all reports and event documentation provided to headquarters

Senior Negotiator / Processing Manager 06/2009-12/2009

Consumer Loan and Debt Solutions, Fort Lauderdale, FL

Responsible for successful cross-selling of all company services

Provided effective training of all new employees in addition to

facilitating training for all employees on modification and governmental

procedures

Efficiently processed files and documents for loan modifications. Held all

client meetings to verify information given and to ensure customer

satisfaction.

Developed and executed all monthly progress and bonus reports for the

organization.

Successfully created and implemented all loan processing and negotiating

procedures for entire company

Loan Modification Specialist/Customer Service 03/2009-

06/2009

Haber CC, Lake Worth, FL

Responsible for processing, submitting and negotiating loan modifications

following all governmental and lender guidelines for HAMP and HARP.

Built customer and financial broker rapport and successfully increased

customer base by utilizing various marketing strategies.

Intake Coordinator/Business Development 08/2008-03/2009

Combined Resources, Fort Lauderdale, FL

Responsible for handling all outside inquiries regarding programs and

services.

Market available assistance to corporations and the community through top-

level executive meetings.

Assisted in client intake and family mediation.

Successfully developed new techniques and customer promotions to drive

sales.

Implemented cross-selling training to sales team in order to boost sales.

RELATIONSHIP BANKER 11/2007-

08/2008

Bank United, Wilton Manors, FL

Supervised all bank activities. Oversaw the management of all customer

accounts, and processing of loans, including property appraisals, title

transfer and searches.

Provided dedicated support for high net-worth individuals.

Responsible for cross selling of all bank services .

Provided presentations on specialty products to all branch employees, and

management

Consistently exceeded all company goals of new accounts and product

referrals by 53%.

SALES REPRESENTATIVE AND TRAINER 01/2005-06/2007

American Brokers Conduit, Sunrise, FL

Personally responsible for acquiring and managing $40 million dollars of

acquisitions for a $3 billion dollar organization.

Effectively managed and trained on-line brokers in the processing and

pricing of loan commodities.

Keynote Speaker, American Brokers Conduit. Annual Conference

EDUCATION

Salem State College, Salem, MA

Business Administration

Gold Coast Schools, Tamarac, FL

Mortgage Broker Licensure

SKILLS

Microsoft Office, E-Magic, BYTE, DO- Fannie Mae and LP-Freddie Mac, MAC and

PC

Board Member, Florida Round-up (5013c) 2001-

2009

Public Speaking and Conference Facilitator FRU Inc

2001-2009

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