Customer Service Administrative Assistant

Jami Sharples

**** **** ******* #***, ******* City, Florida 33709

Cell #::561-***-****

******@********.***

*Administrative Assistant *Customer Relations Specialist *Computer

Graphics Marketing Assistant

Career Highlights

Many years experience as Administrative Assistant, Customer Relations

Specialist & Order Processor Manager

Broadly diverse experience in customer service, office administration,

computer graphics, marketing capacities, and technical skills. Extensive

background working high level executives at diverse Fortune 500 companies:

. Intel Corporation, J.M. Family Enterprises, EMC2 Corporation, and

Racal-Datacom, Inc.

. Demonstrated success and results driven in all positions with stellar

performance reviews.

. Vast technology/computer proficiency - Microsoft Word, Excel, Outlook,

and PowerPoint

Strong background in customer service capacities at most recent position,

as well as previous experience at corporate level. Customer service award

recognition/earned regular bonuses. Involved in copywriting and design.

Produced computer graphic marketing material to promote products to

increase sales and inform and educate client base. Involved in copy

writing, technical writing and demonstrated design abilities.

Key Qualifications

* Office management experience to coordinate procedures for Vice

Presidents, business owners, and liaison

for client base, physicians, technical personnel. Interface for customers

and patients, generating orders, and

providing conflict resolutions. Adept at performing under crisis

situations. Strong deadline-meeting skills.

* Trained personnel, overseeing all ordering processing and inventory

management, strong leadership

* Extensive product knowledge involving nutritional supplements for applied

usage.

* Computer graphics skills - created marketing material for dispensing to

healthcare practitioners.

* Awarded bonuses, accolades, and recognition for outstanding performance

* Proven communication skills and demonstrated writing skills in

copywriting, brochures, technical writing

* Excel in fast paced environments, and exceeded and maintained deadlines

for order production goals in customer service department involving high-

pressure multi-tasking skills.

* PC skills: extensive PC skills from basic Microsoft Packages to utilizing

graphic packages to include: QuarkXpress, Illustrator, Photoshop and web

page design.

Experience

Customer Relations/Nutrition Specialist/Computer Graphics

Hollywood Health Products, Inc.

July 2003 to September 2009

Sunrise, Florida

Liaison between customers, physicians, healthcare professionals and

management to oversee and process orders. Technical knowledge of products

is required for promoting products within this expanding field of clinical

nutrition and holistic health. In charge of Ordering Department, control

inventory, training staff and providing product knowledge to clients.

Also, involved in creating and producing computer graphics marketing

material.

The company formulates and distributes health products exclusively for

physicians and healthcare professionals.

Computer Graphic Design/Commercial Art Certificate

McFatter Technical Center

August 1999 to March 2000

Davie, Florida

Excelled in this program as 'A' student with letter of recommendation from

instructor indicating outstanding design and demonstrated technical

abilities. Instructor requested to use work to show future students.

Studied graphic design, encompassing theory & application using

Illustrator, QuarkXPress, Photoshop & Web Page Design: Pagemill. Projects

included: creating complete advertising campaigns involving design and

illustration of logos, business cards, package designs, brochures,

billboards, and newspaper and magazine advertising.

Jami Sharples Resume

Page 2

Other projects: design of greeting cards, copywriting ads, scanning, layout

and mechanicals. (Produced

effective flyers and created copy required by marketing department for

Hollywood Health Products, Inc.)

Executive Assistant to Senior Director of Engineering

Racal-Datacom, Inc.

May 1997 to January 1998

Sunrise, Florida

Responsible for special projects required by Director, such as spreadsheet

generated reports for statistical purposes, presentation preparation,

organization of dynamic department of in excess of 125 Engineers.

(Racal's parent company decided to sell this department, and it was forced

to disband in January of 1998.)

Administrative Assistant to V.P. of Fidelity Insurance Agency

JM Family Enterprises

February 1996 to April 1997 (A Jim Moran & Associates Company)

Deerfield Beach, Florida

Coordinator: non-controlled foreign corporation private placement offerings

directed to dealerships.

Responsible: tracking, record keeping & liaison between Sales Reps &

international management firm.

Administrative support for V.P. and also for the department.

Assistant to IBM Region U.S. Marketing Manager

INTEL Corporation

September 1991 to January 1996

Deerfield Beach, Florida

Generated vast amount of forecast reports, booking & billing reports,

processed commissions for Sales Reps, Processed Account Payables, Office

Manager, Administrator, LAN equipment.

(Intel closed this office to follow its customer, IBM, to North Carolina.)

Education and Credentials

B.A. - English (Cum-Laude) with a Concentration in Communications

Framingham State College, Massachusetts

Sociology Minor (Kappa Delta Pi - National Honor Society)

Accepted to Syracuse University's Master Degree program in Public Relations

Communications

Computer Graphic Design/Commercial Art Certificate

McFatter Technical Center

August 1999 to March 2000

Davie, Florida

Graduated as 'A' student, instructor requested to show work to future

students.

Letter of recommendation received from instructor regarding stellar

portfolio/ performance,

available for review.

Certificate for Legal Assistant

Nova Community School

June 2010

Davie, Florida

References, recommendation letters and

portfolio available upon request.

Contact this candidate