Customer Service Sales

Lindsay N. Jenkins

**** ******* ** ( Joliet, IL 60431 815-***-**** (

*****************@*****.***

PROFILE

Successful management professional with a proven record of achieving

results and career advancement. A team player who leads by example and

possesses excellent communication skills. A competitive individual with

the business acumen to analyze, plan, implement, and execute business

strategies.

PROFESSIONAL EXPERIENCE

Carson Pirie Scott, Joliet, IL

Sales Area Manager

April 2007 - February 2010

. Annual sales of $4.7 million with responsibilities including cosmetics,

. accessories, and women's clothing

. Analyze sales through MIDAS and Key Item Reports to ensure a positive

sales trend

. Train, coach, motivate and develop a professional workforce of 48

employees

. Ensure 100% customer satisfaction at all times

. Plan and implement special events to increase sales

. Communicate effectively with executives, co-workers, and employees

Store Trainer

August 2005 - April 2007

. Complete new hire orientation and register training classes for new

associates

. Team with HR department to develop a new training strategy with

emphasis on customer service and store policy compliance

. Coach associates to develop skills in customer service and product

knowledge

Customer Service

November 2004 -June 2006

. Exemplify great skills in multi-tasking and problem solving with

responsibilities including answering phone calls, assisting customers

with questions and concerns, gift-wrapping, and ticketmaster sales

. Resolve all customer inquiries

The Black Horse Lodge And Suites, Denver, PA

Front Desk Representative

May2004 - October 2004

. Provide outstanding customer service to guests

. Make room reservations for future guests

. Check-In and check-out current guests

. Work night audit shifts to reconcile daily financial reports of

business

. File all documents for hotel and restaurant business

SELECTED CAREER ACCOMPLISHMENTS

. Produced a one-day $25,000 cosmetics trend event June 2009

. Created an action plan for 2009 Estee Lauder GWP promotion which was

implemented companywide and generated a substantial increase in sales

for entire company

. Awarded associate of the month June 2006

COMPUTER SKILLS

. Proficient in the use of MS Word, Excel, PowerPoint, and Outlook

EDUCATION

. 2002-2004 Reading Area Community College, Reading, PA

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