Customer Service Manager

Frances Converse Residence **** Hunt Street

Mailing 426 S. McDuff Ave

Jacksonville, FL 32254

Home: 904-***-****

Email: ***************@*****.*** Cell: 904-***-****

Experience Summary

20+ years Property Management ranging from Community Manager to Property Manager over multiple sites.

Conventional as well as subsidized including HUD, Section 8, Tax Credit; Full Charge Bookkeeper; Front Desk

Customer Service Representative

Experience:

February 2009 to May 2010 – La Fiesta Ocean Inn & Suites & Beachfront B & B, St. Augustine, FL on Anastasia

Island. Owner: Rich Obrien 904-***-****. Front Desk, Customer Service Representative Responsible for checking

guests in and out of the Hotel. Dealing with issues, room keys, pamphlets, discount cards, etc. Answer various

questions from guests. Arrange transportation for guests. Compute bills, collects payment and make changes for

guests. Make coffee any time of day for guests. Arrange for special request items to be sent to rooms when

appropriate. Run various reports on the computer for management including night audit.

Sept. 2007 to Jan. 2008 Woodmont Real Estate Services 1050 Ralston Avenue Belmont, CA 94002 Property

Locations – San Mateo, Belmont & San Bruno, CA Supervisor – Peter Jeziorske 408-***-**** Administrative

Assistant for a commercial Property Manager. We managed approximately 233 light industrial & commercial units.

“Responsible to greet the prospective tenants in person or by phone, schedule, show units, execute lease agreements,

collect rental payments, maintain good tenant relations including maintenance needs, notifications to the tenants,

customer service with the general public, and prepare weekly, monthly & quarterly reports for the owners. Performed

weekly landscape & maintenance property inspections and scheduled vendors as well as the on sight maintenance

personnel.

June 2007 to Aug. 2007 Flynn Management Corp., 516 Lakeview Road, Villa 8 Clearwater, Florida 33756 Property

Location – St. Augustine, FL, Supervisor Thomas Flynn 727-***-**** Residential Property Supervisor,

Responsibilities: Show units, rental payment collections, tenant relations including maintenance needs, customer

service with the general public, and prepare daily, weekly and monthly reports for the owner. All lease agreements

were executed through corporate. Performed daily landscape & maintenance property inspections and scheduled the

vendors as well as the on sight maintenance personnel.

July 2005 to June 2007 CONTAK Builders, Inc., 840 Cherry Tree Rd. St. Augustine, FL 32086

Co Owner/Administrator/Secretary Treasurer. Co Owned this company with my husband. I was the customer

contact person. Handled most phone calls negotiating for the design services etc. I also executed all the county

building department paperwork being sure all necessary inspections were scheduled and responding to any

challenges with regards to the permitting. Worked directly with the lenders and provided customer service to our

mutual customer. My administrative duties included payroll, accounts receivable and accounts payable and working

with the accountant to maintain proper tax records. Assisted our customers with design & decor selections.

Sept. 2004 to April 2005 Weichert Realtors, 6922 Sea Place Ave, Saint Augustine, FL 32086 7900 Property

Locations – St. Augustine & Palm Coast, FL, Supervisor Patti Teeft 904-***-****

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Administrative Assistant to the Property Manager Responsibilities included showing units, rental payment

collections, executing lease agreements, tenant relations including maintenance needs, greeting prospective tenants in

person or by phone, and preparing weekly, monthly and quarterly reports for the owners. Filed legal paperwork for

evictions. Also paid vendors & made monthly payments to the owners.

Jan 2004 to Mar. 2004 All American Covered Boat Storage, Inc. 10450 Winborough Dr., Port Charlotte, Florida,

33981 Supervisor Patricia Bossey 941-***-**** Bookkeeper/Customer Service Representative, Responsibilities

included collection of rents, executing lease agreements, accounts receivable and accounts payable, invoicing

customers, filing, handling a multi line telephone system and customer services including showing units and sales.

Became familiar with many nautical terms, learned to assist with the moving of large vessels basic navigation through

local canal systems.

June 2003 to Nov. 2003 Q.A. Plastics, 2235 Ringwood Ave. San Jose, CA 95131, Supervisor – Joan Anderson 530

339 2331 Part time Full Charge Bookkeeper my responsibilities included payroll, accounts receivable and accounts

payable, invoicing customers, filing, handling a multi line telephone system, customer service and working with the

accountant to maintain proper tax records.

Jan. 2003 to June 2003 The John Stewart Company, 500 Chestnut St. Santa Cruz, CA 95060 Property location –

Morgan Hill, CA Supervisor – John unknown last name 831-***-**** Residential Property Administrator of a 75

unit subsidized (Tax Credit) apartment community, Responsible to process applications to determine eligibility of each

applicant and be sure all appropriate paperwork was in place to maintain the property’s certification integrity. Also

responsible to show units, execute lease agreements, collect rental payments, greet prospective tenants in person or

by phone, maintain tenant relations including maintenance needs, and prepare daily, weekly and monthly reports for

the owners. Scheduled vendors as well as on sight maintenance personnel.

May 2001 to April 2002 Woodmont Real Estate Services 1050 Ralston Avenue Belmont, CA 94002 Property location

– Pacifica, CA Supervisor – Jeff Bosshard 650-***-**** Apartment Community Manager in a 130 unit property:

Responsible to show units, execute lease agreements, collect rental payments, greet prospective tenants in person or

by phone, maintain tenant relations including maintenance needs, and prepare daily, weekly and monthly reports for

the owners. Performed daily landscape & property inspections and scheduled the vendors as well as the on sight

maintenance personnel.

1997 to 2001 – Hoffman Management Company – 3000 A St. #400, Anchorage, AK 99503 – Jodi Hoffman, Owner

taken over by Real Estate Services Inc., 880 N St. #302, Anchorage, AK 99501 – Dan Reynolds, General Manager.

Apartment Community Manager/Property Manager Started with Jodi Hoffman in 1997 as an Apartment

Community Manager beginning at Tudor Park Apartments where we found the manager prior to me had been stealing

the tenants deposits and rent when paid in cash. When I got that property squared away, I went to Russian Jack

Apartments where another management team was failing to produce. In 2000, the owners, The Tatitlek Corporation

dba Real Estate Services, Inc., took over the management and hired me as Property Manager for 3 properties, working

with the respective resident managers, and the Chief Engineer & maintenance team lead, John Converse.

Education:

Attended Anchorage Community College majoring in Business English & typing. Also attended offsite training courses

covering, Bookkeeping (One Write, Peachtree and Yardi), Property Curb Appeal, Customer Relations, Rent

Collections, and Executing Contracts.

Special Certifications:

Inactive Real Estate license in Florida; Prior Real Estate licensing in California & Alaska.

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Skills:

Computer literate and proficient in MS Office Suite. Extensive experience in and several different accounting software

programs including Peach Tree, AMSI, MRI, Yardi and Quick Books.

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