Customer Service Sales
Resume:
Graham, N.C. *****
CELL: 336-***-****
EMAIL: abi5dg@r.postjobfree.com
Sandra Baulding Laughlin
****-**** ******* **** & Label
Experience Madison, NC
Inside-Outside Sales/Purchasing/Human Resource
Outside Sales to existing accounts as well as cold calls
for new accounts
Customer Service: Received orders via email, fax and
phone, entered orders and worked with customers on new
designs, kept track of orders until shipped and reported
back to customers, worked with customers to resolve
complaints, invoiced daily shipments, handled all
documents for International shipments.
Purchased material, flexo/digital plates and thermal
ribbons, confirmed material
dates to ensure on time scheduling of production
Calculated payroll bi-weekly for payroll services, kept up
with vacation for all
employees, handled all tax forms and insurance for new
employees, handled
workman's comp claims, helped in Accounts Payable
1992-2006 JIT Mfg/ITW Labels of NC
Graham, NC
Inside Sales Manager/Outside Sale
Handled the inside sales/customer service for the
companies largest
account with $2 - 2.5 million per year in sales (National
and International)
Handled the outside sales for this same account traveling
to several
different states from August 05' - August 06'
Supervised four Inside Sales Representatives
Retrieved and processed orders via Electronic Data
Interchange, email and fax
Worked with Customers IT Department to setup EDI
implementation
Assisted in Payroll in the absence of Accounting Personnel
1984-1992 Welcome Finance Co., Inc.
Mebane, NC
Customer Service Supervisor
Received and verified loan applications
Prepared consumer loan packages, closed loans with clients
explaining all loan and Insurance documents, verified
signatures on loan documents
Signature approved for signing company checks
Bonded
Managed office in the absence of Supervisor
Supervised two Customer Service Representatives
Reconciled daily balance sheets and cash drawer
Telephone collections
Education Graduated 1984 Western Alamance High School
Elon College, NC
1984-1985 Alamance Community College
Haw River, NC
Continuing Education-Business and Computer training
1997-1998 Dale Carnegie Course -
Certificate Greensboro, NC
Leadership, human relation techniques, communication
skills and Public Speaking
Notary Public of Alamance County 1992 - 2007
References
Bob Driggers
CEO-Compton Tape & Label
3520 US 220 South
Madison, N.C. 27025
William Compton
Co-Owner Compton Tape & Label
3520 US 220 South
Madison, N.C. 27025
Ron C. Wilson
General Mgr.-Welcome Finance Co.
112 W. Center Street
Mebane, N.C. 27302
Phil Moseley
Attorney at Law
3453 Forestdale Drive
Burlington, N.C. 27215
Jim Freeman
President and CEO
Roto-Plate, Inc.
2025 Cessna Drive
Burlington, N.C. 27215
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