Customer Service Manager
Resume:
MATT GREENFIELD
Current Address Permanent Address
**** * **** **** * Road
Waterloo, IL 62298 Waterloo, IL 62298
******************@*****.***
* ********* ** **ing my commitment, dedication, an aptitude for written and
oral communication, along with my knowledge of English, to a career that
will allow me to utilize my skills.
Education Illinois College, Jacksonville, Illinois
Bachelor of Science, May 2008
Major: English (concentration in both Literature and Creative
Writing)
Southwestern Illinois College, Red Bud, Illinois
Fall 2003-Summer 2006
Experience M & A Self Defense and Fitness
April 2010-Present
Program Director
Help prepare students for class
Provide customer service to students and parents
Create monthly newsletter
Deliver advertising cards to local businesses
Inform parents of student's progress through scheduled follow-ups
Some adminstrative duties
AFLAC, Collinsville, IL
May 2008-Present
Licensed Health Insurance Producer
Business to business benefits consultant
Help clients with any problems they encountered
Build strong relationships with clients
Telemarketing and cold-calling with prospective clients
Help businesses reconcile invoices from Aflac using Quickbooks program
A World of Difference Health Food Store, Waterloo, Illinois
June 2005-May 2008
Manager
Train new employees
Help coordinate sales event promotions
Design electronic ads, contribute to electronic newsletter
Build rapport with frequent customers
Responsible for open and closing duties
Provide professional customer service
Volunteer Work Jacksonville Public Library, Jacksonville, Illinois
Spring 2007
Volunteer at Weekly Children's Story time
Selected theme related and age appropriate material
Encouraged children to enjoy reading
Created excitement for children's literature by reading aloud to group
Rotary Club International, Columbia Illinois
October 2009-Present
Official Rotarian
Raised money for local food banks
1 Relevant (Writing) Creative Writing, Creative Non-Fiction, Non-Fiction
Workshop,
Coursework Fiction Workshop, Senior Writing
(Literature) Medieval Literature, Modern British Literature, Native
American Literature, Major American Writers, Shakespeare, Major American
Women Writers, Senior Seminar
*Can provide character and professional references upon request*
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