Customer Service Sales
Resume:
William Mittendorf
Clever MO, ****1
Phone: 417-***-****
Cell: 414-***-****
Email: ********@*****.***
EXPERIENCE:
Labor Ready; January 2010 - September 2010
Customer Service Representitive
Opening/Closing Branch with cleaning and preping for the day
Dispatching all employee's to assignments
Talking with Customers to create value with Labor Ready
Reviewing applications with new employee's
Clarion Hotel; March 2009 - November 2009
Shuttle Driver
Taking guests to and from the hotel to the airport.
Daily tasks of making sure the lobby is clean and organized.
Patroling the parking lot for customers and guests.
Auditor
3rd shift. Basic hotel front desk duties, including check-in, reservations,
and guest inquiries and needs.
Closing the day reports and cash counting
Southern Cross; June 2008 – December 2008
Survey Technician (June 2008 – December 2008)
6159Report to WE Energies as a contracted employee via Southern Cross
on locations of natural gas pipeline leaks.
6160Trained in usage of specialized equipment to effectively locate and
identify defects in natural gas pipelines
6161Experience in reading technical maps to facilitate location of
pipelines requiring examination.
Scotts Lawn Service; February 2006 – May 2008
Routing and Training Coordinator (January 2008 – May 2008)
6162Utilized proprietary online mapping software to generate most
efficient daily routes for service technicians.
6163Worked with customers and customer service department to triage
and sequence appointments that required immediate and/or priority
service.
6164Performed live phone support for technicians requiring assistance in
locating customer locations.
6165Facilitated classroom learning sessions with new hires to educate
learners on methods and procedures of the technician position duties
and responsibilities.
Customer Service Technician (February 2006 – January 2008)
6166Worked with customers to handle advanced problems and proactively
offer the best solution for both customer and company.
6167Verified and audited sales from direct sales representatives to ensure
proper products and services were provided.
6168Assisted with scheduling of service applications and other
miscellaneous customer requests.
Farm Bureau Insurance; January 2005 – April 2005
Office Manager
6169Ensured daily office duties were prioritized and completed in a timely
manner.
6170Compiled and filed weekly timecard reports for employees.
6171Received and processed premium payments from policyholders who
remitted payments in person.
6172Assisted with general customer service as needed for agents and
policyholders.
6173Gathered underwriting information from potential policyholders who
were looking to purchase insurance products.
TruGreen Chemlawn; March 2002 – September 2004
Auditor
6174Provided general customer service to existing and new customers.
6175Verified and audited orders from direct sales staff to ensure accuracy
of customer orders.
6176Data entry and processing to input customer orders and requests.
EDUCATION:
Demner High School: 1989 - 1993
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